Flight-Ready Customer Service Agent (Ground Ops)

swa; Orlando (FL); On-site; USD 23,000 - 33,000; Part time

Benefits offered by this job

Fly for free for you and eligible-deps

401(k) company match up to 10%

Profit-sharing potential

Health insurance

Health plan from day one

Job summary

Southwest Airlines is seeking a part-time Customer Service Agent in Florida to welcome Customers at the ticket counter, gate area, and baggage service office. You will help Customers check in, answer questions, and ensure travel goes smoothly, setting the tone for a positive trip.

New hires will complete training with a 4-6 week program. The role offers overtime opportunities and shifts with seniority-based bidding under a collective bargaining agreement.

Qualifications

• U.S. citizenship or current authorization to work in the U.S.

Responsibilities

• Provides friendly service to and maintains positive relationships with all internal and external Customers
• Works in a cooperative spirit to ensure the success of our Company
• Responsible for providing legendary Customer service to people desiring to travel, use cargo or baggage service by attending to their needs
• Handles any aspect of ticketing and check-in by operating a computerized point-of-sale system, boarding, baggage service, reservations and resolving related complaints and problems
• Responsibilities include greeting and handling Customers in a polite and friendly manner. Handles cash, checks, credit cards, travel vouchers and coupons as forms of payment for tickets. Computes charges, makes change and balances daily transactions. Is responsible for overage or shortage
• Checks in baggage and Cargo. Answers telephone to provide information to callers, page customers, resolve problems or complaints a

Job description

Southwest Airlines is seeking a part-time Customer Service Agent in Florida to welcome Customers at the ticket counter, gate area, and baggage service office. You will help Customers check in, answer questions, and ensure travel goes smoothly, setting the tone for a positive trip.

New hires will complete training with a 4-6 week program. The role offers overtime opportunities and shifts with seniority-based bidding under a collective bargaining agreement.