Flight Passenger Services Agent (Part-Time)

Swissport International AG; Orlando (FL); On-site; USD 19,000 - 28,000; Part time

Job summary

Swissport International AG is hiring a Passenger Service Agent in Orlando, FL. This part-time role involves passenger services such as reservations, ticketing, baggage handling, and gate operations to ensure a smooth travel experience.

Requirements include a High School diploma or GED, proficient English, and fluency in Spanish. You will work on-site, complying with all security protocols and airline software usage, with a focus on customer satisfaction and efficient operations.

Qualifications

• Customer service experience preferred.
• Strong English verbal and written communication.
• Fluency in Spanish is required.
• Ability to follow procedures and adapt to airline systems.

Responsibilities

• Inspect and verify passenger documentation.
• Issue boarding passes and reschedule passengers.
• Handle baggage processing and fee calculations.
• Assist passengers with check-in and special needs.
• Direct passengers through customs and immigration as required.
• Make public address announcements.
• Assist Ramp Service Agents with wheelchairs and gate-bag handling.
• Follow security requirements and Swissport SOPs.

Skills

Customer service

English proficiency

Spanish language

Attention to detail

Communication skills

Ability to work independently

Teamwork

Education

High School diploma or GED

Job description

Swissport International AG is hiring a Passenger Service Agent in Orlando, FL. This part-time role involves passenger services such as reservations, ticketing, baggage handling, and gate operations to ensure a smooth travel experience.

Requirements include a High School diploma or GED, proficient English, and fluency in Spanish. You will work on-site, complying with all security protocols and airline software usage, with a focus on customer satisfaction and efficient operations.