Aviation Passenger Service Agent — Guest Experience Pro

Swissport; Orlando (FL); On-site; USD 31,000 - 40,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Life insurance

Paid time off

Retirement plan

Tuition reimbursement

Vision insurance

Job summary

Swissport in Orlando seeks a Passenger Service Agent to deliver essential passenger services including reservations, ticketing, baggage handling, and check-in across the airport. You will greet passengers, assist with special needs, and coordinate with teammates to ensure smooth operations.

The role requires a high school diploma, strong communication, willingness to work outdoors in varying weather, and the ability to learn airline reservation software. Fluency in additional languages is a plus.

Qualifications

• High School diploma or GED equivalent.
• Excellent written and verbal communication.
• Foreign language skills desirable.
• Ability to work independently and stay motivated.
• Attention to detail and numeracy.
• Ability to follow processes and adapt.
• Typing ability and learning airline software.

Responsibilities

• Inspect and verify passenger documentation
• Issue boarding passes and reschedule passengers
• Manage baggage processing and fee calculations
• Assist passengers with special needs
• Direct passengers through Customs, Immigration, and Quarantine
• Operate jet way and reservation/ticketing software
• Produce required work-related documentation
• Other duties as assigned

Skills

Customer service

Communication skills

Multilingual

Detail oriented

Process adherence

Typing skills

Weather resilience

Education

High School Diploma or GED

Tools

Airline reservation software

Job description

Swissport in Orlando seeks a Passenger Service Agent to deliver essential passenger services including reservations, ticketing, baggage handling, and check-in across the airport. You will greet passengers, assist with special needs, and coordinate with teammates to ensure smooth operations.

The role requires a high school diploma, strong communication, willingness to work outdoors in varying weather, and the ability to learn airline reservation software. Fluency in additional languages is a plus.