Airport Passenger Service Agent - VIP & Special Needs

Swissport; Burlingame (CA); On-site; USD 26,000 - 36,000; Full time

Job summary

Swissport is hiring a Passenger Service Agent to deliver essential passenger and customer services, including reservations, ticketing, and baggage handling. You will support passengers with special needs and coordinate with security and airport teams to ensure smooth check-in and boarding.

The role requires a High School diploma or GED and strong English communication. This position offers hourly compensation and opportunities to grow within a global aviation services provider.

Qualifications

• Customer service focus with a passion for helping travellers.
• Strong verbal and written communication skills in English.
• Ability to follow procedures and adapt to changing situations.
• Comfort with airline reservation/ticketing systems is a plus.

Responsibilities

• Inspect and verify passenger documentation.
• Issue boarding passes and reschedule affected passengers.
• Manage baggage processing and fee calculation if applicable.
• Assist passengers including those with special needs.
• Direct passengers through Customs, Immigration, and Quarantine.
• Operate reservation/ticketing software and produce required documentation.

Skills

Customer service

Communication

English language

Multilingual ability

Attention to detail

Self-motivation

Education

High School diploma or GED

Job description

Swissport is hiring a Passenger Service Agent to deliver essential passenger and customer services, including reservations, ticketing, and baggage handling. You will support passengers with special needs and coordinate with security and airport teams to ensure smooth check-in and boarding.

The role requires a High School diploma or GED and strong English communication. This position offers hourly compensation and opportunities to grow within a global aviation services provider.