Flight Ops Coordinator: On-Time Reliability & Crew Support

American Airlines; Miami (FL); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Travel perks

Health benefits

Wellness programs

401(k)

Additional benefits

Job summary

American Airlines in Miami is seeking a proactive team member to join the Inflight Team within Customer Experience. You’ll act as a liaison across Flight Service, IOC and Crew Scheduling to support Flight Attendants and help ensure on-time departures through coordinated communication and timely issue resolution.

This role demands sound judgment, the ability to multi-task under pressure, and willingness to work varied shifts, including weekends and holidays on-site.

Qualifications

• High School diploma or GED equivalency.
• PC, Sabre, DECS, and RES experience.
• Must be able to work shift work, including weekends and holidays.
• Must be able to work on-site at assigned base/location.

Responsibilities

• Acts as the liaison with local and system departments, e.g. IOC, Control Center (Tower), Customer Care, Crew Scheduling, Customer Ops, Daily Ops, Catering, Cabin Appearance, Business Partners and the Flight Department.
• Oversee Flight Service base operational reliability by taking lead role in dependability engagement, communication, & accountability.
• Handles operational events and proactively provides crew assistance or delay mitigation based on priority of engagement and operational impact.
• Coordinates with Daily Operations/IOC to respond to Flight Attendant injuries and aircraft emergencies by providing appropriate base guidance and support.
• Notifies rescheduled and reassigned Flight Attendants’ traveling through the base.
• Provides status of department reliability and communicates irregularities which may impact the daily operation to Inflight, IOC, and Hub Control Center leadership.
• Coordinates with Crew Scheduling/Tracking for pre-boarding of flights or re-crewing, if necessary.
• Assists with administrative duties, such as delay investigations, daily and monthly reports pertaining to operational activities.
• Investigates and documents delays including Right Start, IPD (International Premium), IFS (International Flagship Service).
• Implements selected policies, as well as ensuring established guidelines are followed and enforced.
• Coordinate and host base activities to support engagement initiatives
• May conduct coaching and counseling as appropriate
• Assists with Flight Attendant reasonable cause drug and alcohol testing.
• Provides Flight Attendant EFB (Electronic Flight Bag) support.

Skills

Decision making

Independent work

Prioritization

Multi-tasking

Communication

Shift work

Overtime

FAA background checks

Education

High School diploma or GED equivalency

Bachelor's degree preferred

Tools

Sabre

DECS

RES

Job description

American Airlines in Miami is seeking a proactive team member to join the Inflight Team within Customer Experience. You’ll act as a liaison across Flight Service, IOC and Crew Scheduling to support Flight Attendants and help ensure on-time departures through coordinated communication and timely issue resolution.

This role demands sound judgment, the ability to multi-task under pressure, and willingness to work varied shifts, including weekends and holidays on-site.