Airport Operations Duty Manager — Lead a High‑Impact Hub

American Airlines; Miami Beach (FL); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Travel perks

Health benefits

Wellness programs

401(k)

Job summary

American Airlines in Miami is seeking a seasoned leader to join our hub operations team. You will lead and develop a group of leaders responsible for planning and executing assignments through technology, ensuring efficient use of resources and adherence to safety and departmental procedures.

You will bring 3 years of airline supervisory and 3 years of airline operations experience, along with a high school diploma.

Qualifications

• Leadership and people-management experience in aviation settings.
• Strong interpersonal skills and ability to coach and mentor managers.
• Ability to analyze operations and improve performance in a fast-paced environment.

Responsibilities

• Lead and develop a team of leaders responsible for planning and executing assignments through technology such as GSRealTime.
• Manage multiple software programs to analyze operation and determine best course of action.
• Solve complex staffing situations to mitigate risks and drive results.
• Lead and collaborate with Admin and Operations leaders to ensure resources are planned where needed.
• Develop reports and identify opportunities to improve processes to drive performance.
• Communicate procedural changes to Customer Service Managers and other team members.
• Ensure compliance, accountability, and escalation support.
• Guide development of Customer Service Managers.
• Identify trends and opportunities; design methods to improve performance.
• Assist with Customer Service Manager interviews and selections.
• Solicit feedback from team members and ensure follow-through.
• Foster relationships and collaboration across departments.

Skills

Leadership

Interpersonal skills

Attention to detail

Strategic thinking

Education

High school diploma or GED

3 years airline supervisory experience

3 years airline operations experience

Job description

American Airlines in Miami is seeking a seasoned leader to join our hub operations team. You will lead and develop a group of leaders responsible for planning and executing assignments through technology, ensuring efficient use of resources and adherence to safety and departmental procedures.

You will bring 3 years of airline supervisory and 3 years of airline operations experience, along with a high school diploma.