Customer Service Coordinator Full Time

American Airlines; Santa Ana (CA); On-site; USD 28,000 - 37,000; Full time

Job summary

American Airlines at John Wayne Airport is hiring a Full Time Customer Service Coordinator. Starting pay is $23.23 per hour, with benefits and growth opportunities. You will work at an international hub handling check-in, passenger assistance and safety-compliant operations.

The role requires a high school diploma or GED, English fluency, potential bilingual skills, and the ability to work irregular hours. FAA background checks and security badges may be needed.

Qualifications

• High school diploma or GED.
• Read, write, fluently speak and understand the English language.
• Bilingual language skills required in some locations.
• Applicable valid driver’s license as required by local authorities.
• FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable.
• Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable.
• Ability to work irregular and/or extended hours, including weekends and holidays.
• Must report to work on a regular and timely basis.

Responsibilities

• Promotes and sells air travel to the traveling public or freight forwarders.
• Provides assistance with passenger check-in and cargo acceptance.
• Interprets government rules and requirements for domestic and international travel or cargo shipments.
• Meets and dispatches aircraft within established times.
• Provides assistance to distressed passengers and customers.
• Protects company property and revenue.
• Provides for safe travel.
• Possesses the physical ability and dexterity to use motor skills to perform various job-related tasks.
• Uses organizational skills to perform multiple tasks within a limited time period.
• Is self-motivated and requires minimal supervision.
• Responds and assists during security and emergency situations.
• Follows internal/external policies and procedures.
• May be required to drive and operate air stairs up to various types of aircraft in order to enplane and deplane passengers.
• Responsible for the overall performance within work area and may be required to lead and direct the work of other employees.
• May be required to perform Passenger Operation Control functions including air to ground communication as well as Tower functions.

Skills

Fluent English

Bilingual language skills

Driver's license

Flexible schedule

Attention to detail

Education

High school diploma or GED

Job description

American Airlines is seeking Full Time Customer Service Coordinator at the John Wayne Airport.
The terms and conditions of this position are covered by the CWA-IBT Collective Bargaining Agreement.
This job will continue to be posted until at least 10-26-26.

Job Description

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

The Customer Service Coordinator interacts with customers in a courteous, efficient, friendly and professional manner. Starting pay is $23.23 per hour.

What you'll do

• Promotes and sells air travel to the traveling public or freight forwarders
• Provides assistance with passenger check-in and cargo acceptance
• Interprets government rules and requirements for domestic and international travel or cargo shipments
• Meets and dispatches aircraft within established times
• Provides assistance to distressed passengers and customers
• Protects company property and revenue
• Provides for safe travel
• Possesses the physical ability and dexterity to use motor skills to perform various job-related tasks
• Uses organizational skills to perform multiple tasks within a limited time period
• Is self-motivated and requires minimal supervision
• Responds and assists during security and emergency situations
• Follows internal/external policies and procedures
• May be required to drive and operate air stairs up to various types of aircraft in order to enplane and deplane passengers
• Responsible for the overall performance within work area and may be required to lead and direct the work of other employees
• May be required to perform Passenger Operation Control functions including air to ground communication as well as Tower functions

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• High school diploma or GED
• Read, write, fluently speak and understand the English language
• Bilingual language skills required in some locations
• Applicable valid driver’s license as required by local authorities
• Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
• Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
• Ability to work irregular and/or extended hours, including weekends and holidays
• Must report to work on a regular and timely basis

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

*Travel to the interview and any subsequent relocation expenses are the responsibility of the candidate.