Flight Coordinator, 3rd shift

Freightrunners; Milwaukee (WI); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k) with company match

Paid holidays and PTO

Job summary

Freight Runners Express in Milwaukee seeks a highly organized Flight Coordinator to support 24/7 air cargo and charter operations. This is a 3rd-shift role with a consistent overnight schedule.

You will ensure flights are scheduled efficiently, keep customers informed, and act as the central hub for coordinating pilots, customers, maintenance, and internal teams. You will monitor multiple channels, address delays, and drive timely updates and high-quality service throughout the flight process.

Qualifications

• Experience in customer service in fast-paced environments.
• Experience in trucking/logistics coordination or airline/airport operations.
• Experience in dispatch or scheduling roles preferred.

Responsibilities

• Coordinate and schedule flights based on customer needs, aircraft availability, and crew schedules.
• Act as the primary point of contact between pilots, customers, maintenance teams, and internal departments.
• Monitor multiple communication channels and prioritize tasks in real time.
• Track flight activity and proactively address delays or operational challenges.
• Provide timely updates and high-quality service to customers throughout the flight process.
• Identify opportunities to enhance service including schedule adjustments or additional flight needs.
• Ensure all trip details are accurate, documented, and communicated clearly.
• Maintain detailed records of flight schedules and updates.
• Collaborate with internal teams to resolve issues quickly and keep operations running efficiently.

Skills

Strong organizational skills

Time-management

Communication skills

Problem-solving

Customer-service oriented

Scheduling/dispatching experience

Job description

Position Overview

Freight Runners Express is seeking a highly organized and detail-oriented Flight Coordinator to support our growing air cargo and charter operations. We are a 24/7/365 operation.

This is a 3rd-Shift position

Days/Hours

• Mon 9PM - Tue 5AM
• Tue 9PM - Wed 5AM
• Wed 9PM - Thu 5AM
• Thu 9PM - Fri 5AM
• Fri 9PM - Sat 5AM

This role is similar to positions such as dispatch coordinator, logistics coordinator, or operations specialist in other industries.If you thrive in fast-paced environments where priorities shift quickly—and enjoy coordinating people, schedules, and real-time operations—this role could be a great fit.

You’ll serve as a central hub of communication, ensuring flights are scheduled efficiently, customers are informed, and operations run smoothly from start to finish.

Key Responsibilities

• Coordinate and schedule flights based on customer needs, aircraft availability, and crew schedules
• Act as the primary point of contact between pilots, customers, maintenance teams, and internal departments
• Monitor multiple communication channels (phone, email, internal systems) and prioritize tasks in real time
• Track flight activity and proactively address delays, changes, or operational challenges
• Provide timely updates and high-quality service to customers throughout the flight process
• Identify opportunities to enhance service, including schedule adjustments or additional flight needs
• Ensure all trip details are accurate, documented, and communicated clearly
• Maintain detailed records of flight schedules, communications, and operational updates
• Collaborate with internal teams to resolve issues quickly and keep operations running efficiently

What We’re Looking For

We welcome candidates from a variety of backgrounds, especially those with experience in:

• Customer service in fast-paced environments

• Trucking and logistics coordination
• Airline or airport operations
• Dispatch or scheduling roles
  

Key skills and traits:

• Ability to process information coming from multiple sources at once
• Strong organizational and time-management skills
• Clear and professional communication (written and verbal)
• Comfort working in time-sensitive, rapidly changing situations
• Problem-solving mindset with a focus on solutions
• Customer-first attitude with the ability to build trust and relationships
• Experience with scheduling, dispatching, or coordinating operations is highly preferred

Benefits:

• Medical/Dental/Vision/Life/Disability Insurance
• 401(k) with company match
• Paid holidays and PTO accrual
  

FRE/ACE is a part 135 airline operating in Milwaukee for 40 years. We offer newer facilities, heated hangars, updated aircraft and avionics, and friendly atmosphere. We are a growing company with plenty of room to advance your career with management opportunities. We are proud to be a drug and alcohol-free workplace and require pre-employment prohibited substance testing. Each applicant must be a United States citizen or have the legal right to work in the United States. FRE/ACE is an equal opportunity employer.