Flight Concierge & Reservations Specialist

inMy Jet; Raleigh (NC); On-site; USD 42,000 - 62,000; Full time

Job summary

flyExclusive is seeking a Member Services Representative in Raleigh, NC to manage day-to-day client interactions, plan flight activities, and coordinate services such as catering and ground transportation. The role emphasizes accuracy, courtesy, and confidentiality for a diverse client base including fractional and jet club members.

The candidate should have strong customer service and data entry skills, be able to work flexible hours including weekends, and be proficient in Microsoft Office.

Qualifications

• High school diploma required with strong customer service skills
• Ability to work evenings, nights, weekends, and holidays
• Prolonged periods of sitting and computer use; excellent interpersonal skills

Responsibilities

• Provide the highest level of service for all retail clients
• Create accurate reservations with catering and ground transportation
• Coordinate services prior to flight and collect required travel documents
• Maintain customer database and ensure confidentiality
• Ensure proper handover between rotation and communications
• Support flight planning and schedule management

Skills

Customer service

Communication

Data entry

Multitasking

Time management

Phone & email

Education

High School Diploma

Bachelor’s Degree

Tools

Microsoft Office

Job description

flyExclusive is seeking a Member Services Representative in Raleigh, NC to manage day-to-day client interactions, plan flight activities, and coordinate services such as catering and ground transportation. The role emphasizes accuracy, courtesy, and confidentiality for a diverse client base including fractional and jet club members.

The candidate should have strong customer service and data entry skills, be able to work flexible hours including weekends, and be proficient in Microsoft Office.