Flexible Veterinary Client Services Coordinator

Mid North Animal Hospital; Chicago (IL); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Dental insurance

Vision insurance

Retirement benefits or accounts

Bonus incentive

Flexible work schedules

Career and professional development

Employee Assistance Program

Employee Referral Program

Job summary

Mid North Animal Hospital in Chicago provides comprehensive lifetime veterinary care and is AAHA accredited. We seek a Client Service Representative to manage reception, records, and client interactions with a focus on exceptional service.

Weekend availability is often required, and prior vet med experience is preferred. Reporting to the Practice Manager, the CSR will handle cash processing, appointments, and client communications while maintaining accurate records and fostering a positive

Qualifications

• Previous veterinary experience preferred.
• Ability to work on weekends.
• High school diploma or equivalent.
• Customer service experience valued.

Responsibilities

• Leads practice opening and closing procedures per Practice Manager instructions and practice procedures.
• Ensures all public areas are clean and presentable for patients; cleans and straightens areas including the front desk, reception area, waiting area, office, public bathroom(s) and exam rooms.
• Processes cash, checks, charge card payments and credit account payments.
• Schedules appointments for the clinic adhering to practice and Doctor preferences and ensure appropriate workflow.
• Assists in the updating of client/patient files, as needed.
• Prepares and sends client correspondence.
• Sends reminder notices to clients for periodic notifications; conducts re-calls to clients on a timely basis from a call back list.
• Addresses client concerns in a calm appropriate manner, ensuring every experience ends in satisfaction.

Skills

Patience & Compassion

Collaboration & Teamwork

Communicating

Active Listening

Organization Skills

Client Satisfaction

Education

High school diploma or equivalent

Job description

Mid North Animal Hospital in Chicago provides comprehensive lifetime veterinary care and is AAHA accredited. We seek a Client Service Representative to manage reception, records, and client interactions with a focus on exceptional service.

Weekend availability is often required, and prior vet med experience is preferred. Reporting to the Practice Manager, the CSR will handle cash processing, appointments, and client communications while maintaining accurate records and fostering a positive