Client Experience Specialist - Veterinary Practice

Heartland Veterinary Partners; Chicago (IL); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Paid time off

Health, dental, and vision insurance

Retirement benefits

Bonus incentive

Flexible work schedules

Career and professional development

Employee Assistance Program

Employee Referral Program

Job summary

Mid North Animal Hospital in Lincoln Park, Chicago is seeking a Client Service Representative to enhance client experience and perform essential practice administration. The CSR handles reception, records management, appointment tracking and daily cash processes while maintaining a calm, patient-centered environment.

The role emphasizes strong communication, organization, and teamwork with the veterinary staff. Previous vet med experience is preferred, and weekend availability may be required.

Qualifications

• Weekend availability as required.
• High school diploma or equivalent.
• Previous veterinary experience preferred.
• Client satisfaction references preferred.
• OSHA safety techniques including proper PPE.

Responsibilities

• Open and close procedures as directed.
• Keep public areas clean and presentable, including front desk and waiting areas.
• Process cash, checks, POS payments and credit accounts.
• Schedule appointments per doctor preferences and workflow.
• Update client/patient files and prepare client correspondence.
• Send reminders and re-call clients as needed.
• Backup computer system as directed.
• Post daily business activities.
• Greet clients and patients warmly and ensure a great visit experience.
• Answer calls with proper etiquette.
• Present medications and take-home items to clients.
• Handle emergencies calmly following clinic policies.
• Address client concerns to ensure satisfaction.

Skills

Patience

Compassion

Collaboration

Teamwork

Communicating

Active Listening

Organization

Client Satisfaction

Education

High school diploma or equivalent

Job description

Mid North Animal Hospital in Lincoln Park, Chicago is seeking a Client Service Representative to enhance client experience and perform essential practice administration. The CSR handles reception, records management, appointment tracking and daily cash processes while maintaining a calm, patient-centered environment.

The role emphasizes strong communication, organization, and teamwork with the veterinary staff. Previous vet med experience is preferred, and weekend availability may be required.