Multirole Operations Supervisor — Dispatch & Service

United Parcel Service, Inc.; Bedford Park (IL); On-site; USD 36,000 - 59,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) retirement program

Vacation

Paid Holidays

Job summary

United Parcel Service, Inc. is seeking a supervisor to analyze and plan the center’s daily package dispatch and support operations to maximize service performance. This role also handles on-call pickups, heavy accounts, and unforeseen events, coordinating the operation to ensure internal and external customer satisfaction.

The position emphasizes customer service, problem solving, and the smooth execution of procedures, with permanent employment and equal opportunity commitments.

Qualifications

• Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Responsibilities

• Analyze and plan the center's daily package dispatch.
• Coordinate the needs and efforts of the operation to ensure customer satisfaction.
• Provide customer service support (e.g., answering messages, concerns, follow-ups).

Skills

Dispatch planning

Customer service

Team coordination

Job description

United Parcel Service, Inc. is seeking a supervisor to analyze and plan the center’s daily package dispatch and support operations to maximize service performance. This role also handles on-call pickups, heavy accounts, and unforeseen events, coordinating the operation to ensure internal and external customer satisfaction.

The position emphasizes customer service, problem solving, and the smooth execution of procedures, with permanent employment and equal opportunity commitments.