Flexible Scheduling Front-End Ops Lead & Trainer

Meijer Great Lakes; Marquette (MI); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Weekly pay

Scheduling flexibility

Paid parental leave

Paid education assistance

Team member discount

Development programs for advancement

Job summary

Meijer Great Lakes in Michigan is seeking a Service Coordinator to ensure a high-quality customer shopping experience by leading front-end operations and coaching team members.

You will coordinate checkout flow, maintain front-end cleanliness and standards, assign work to cashiers, service desk, and courtesy team, and drive customer satisfaction and front-end performance through active coaching and accountability.

Qualifications

• Experience leading front-end operations and coaching team members.
• Strong communication and customer service focus.
• Ability to train and mentor team across shifts.
• Organized, detail oriented and able to manage multiple tasks.

Responsibilities

• Communicate effectively with peer leadership for smooth handoff between shifts
• Perform survival walk of the department and shift-to-shift hand-off when the team leader or area leader is not present.
• Coordinate and drive actions and activities involving the monitoring and control of shrink and financial business outcomes within areas of responsibility. Proactively escalating concerns to leadership as they arise.
• Champion participation in community programs. Lead by example with behaviors and team member resource group (TMRG) engagement.
• Serve as a certified trainer for team members in their span of care.
• Perform on-the-job/hands-on team member training and mentoring.
• Serve as subject matter expert for market programs, company pilots, and development/training programs.
• Assign tasks to team members within the department, in partnership with the team leader, and follow up to ensure task completion.

Skills

Communication skills

Customer oriented

Organized

Detail oriented

Sense of urgency

Education

Service Coordinator training curriculum

Tools

Cash register system

Job description

Meijer Great Lakes in Michigan is seeking a Service Coordinator to ensure a high-quality customer shopping experience by leading front-end operations and coaching team members.

You will coordinate checkout flow, maintain front-end cleanliness and standards, assign work to cashiers, service desk, and courtesy team, and drive customer satisfaction and front-end performance through active coaching and accountability.