Front-End Service Lead: Training & Coaching in Ops

Meijer; Olde West Chester (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Weekly pay

Scheduling flexibility

Paid parental leave

Paid education assistance

Team member discount

Development programs for advancement

Job summary

Meijer in Ohio is seeking a Service Coordinator to ensure a high-quality customer shopping experience by leading and supporting front-end operations. You will coordinate checkout flow, maintain front-end standards, and assign work to cashiers, service desk, and courtesy team members to meet productivity and service expectations.

Through coaching, labor utilization, and issue resolution, the Service Coordinator drives customer satisfaction, front-end efficiency, and accountability for

Qualifications

• Successful completion of the Service Coordinator training curriculum.
• Ability to operate cash register system and all financial services equipment.
• Excellent communication, customer oriented, organized and detail focused.
• Strong organizational and multi-tasking abilities.
• Physical effort may be required (lifting and movement).
• Weight/frequency of activities varies by shift.

Responsibilities

• Communicate effectively with peer leadership for smooth handoff between shifts.
• Perform survival walk of the department and shift-to-shift hand-off when leadership absent.
• Coordinate actions involving shrink and financial outcomes; escalate concerns to leadership.
• Champion participation in community programs; lead by example with TMRG engagement.
• Serve as a certified trainer for team members.
• On-the-job training and mentoring of team members.
• Serve as SME for market programs, pilots, and training programs.
• Assign tasks to team members with the team leader and ensure completion.

Skills

Good communication skills

Customer oriented

Organized

Detail oriented

Sense of urgency

Multi-tasking abilities

Tools

Cash register system

Financial services equipment

Job description

Meijer in Ohio is seeking a Service Coordinator to ensure a high-quality customer shopping experience by leading and supporting front-end operations. You will coordinate checkout flow, maintain front-end standards, and assign work to cashiers, service desk, and courtesy team members to meet productivity and service expectations.

Through coaching, labor utilization, and issue resolution, the Service Coordinator drives customer satisfaction, front-end efficiency, and accountability for