Flexible-Schedule Office Administrator

Southern Home Services; Clearwater (FL); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Weekly Paychecks

Paid Time Off and Paid Holidays

Medical, Dental and Vision Benefits

Health savings account

Flexible spending account

Employee discounts

Company paid short term life insurance

Life insurance

Job summary

Southern Home Services in Clearwater, FL is seeking an Office Administrator to support our growing residential HVAC, plumbing, and electrical services team. You will answer inquiries, schedule service, manage customer records, process payments, and help customers understand products and services.

The ideal candidate has at least 1 year of administrative or customer service experience, excellent communication, and strong organizational skills.

Qualifications

• Minimum of 1-year administrative or customer service experience in an office setting is required.
• Ability to easily cultivate strong rapport with customers and co-workers.
• Find it rewarding to organize, prioritize and manage time effectively to see a task through to completion.
• Work well independently & with integrity in a structured yet relaxed environment.
• Enjoy patiently, empathetically helping others.
• Excellent written and verbal communication skills.

Responsibilities

• Answer incoming customer requests and inquiries in a professional & friendly manner.
• Act as a liaison between customers, technicians, salespersons & management.
• Schedule service and routine maintenance appointments.
• Maintain & update customer records based on interactions.
• Process invoice payments.
• Provide information about products and services.
• Troubleshoot and resolve customer issues and concerns.
• Develop & maintain a knowledge base of the evolving products & services that benefit our customers.
• Participate in in-house training on products & services needed by our customers & office software required to fulfill this position.
• Additional duties as assigned.

Skills

Customer service

Communication skills

Time management

Independence

Empathy

Job description

Southern Home Services in Clearwater, FL is seeking an Office Administrator to support our growing residential HVAC, plumbing, and electrical services team. You will answer inquiries, schedule service, manage customer records, process payments, and help customers understand products and services.

The ideal candidate has at least 1 year of administrative or customer service experience, excellent communication, and strong organizational skills.