Office Administrator RNC

Ydhvac; Raleigh (NC); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Reliable, Year-Round Work

Weekly Paychecks

Paid Time Off and Paid Holidays

Comprehensive Medical, Dental and Vision Benefits

Employee discounts

Job summary

Ydhvac is seeking an Office Administrator in Raleigh, NC, to manage customer inquiries and administrative duties effectively. This role involves answering customer requests, scheduling appointments, and maintaining detailed records in a friendly manner.

The ideal candidate will possess at least one year of administrative or customer service experience, coupled with strong communication and organizational skills. The position offers flexible schedules and various employee benefits.

Qualifications

• Minimum of 1-year administrative or customer service experience in an office setting.
• Strong rapport with customers and colleagues.
• Ability to manage time effectively.

Responsibilities

• Answer incoming customer requests and inquiries in a professional manner.
• Schedule service and routine maintenance appointments.
• Maintain and update customer records.

Skills

Organizational skills

Verbal communication

Empathy

Customer service

Job description

Office Administrator

Southern Home Services is a residential HVAC, Plumbing and Electrical company that acquires, owns, and operates businesses across the United States.

We are seeking individuals to join our growing team.

Responsibilities

• Answer incoming customer requests and inquiries in a professional & friendly manner
• Act as a liaison between customers, technicians, salespersons & management
• Schedule service and routine maintenance appointments
• Maintain & update customer records based on interactions
• Process invoice payments
• Provide information about products and services
• Troubleshoot and resolve customer issues and concerns
• Develop & maintain a knowledge base of evolving products & services that benefit our customers
• Participate in in-house training on products & services needed by our customers & office software required to fulfill this position
• Additional duties as assigned.

Required Qualifications

• Minimum of 1-year administrative or customer service experience in an office setting is required
• Ability to easily cultivate strong rapport with customers and co-workers
• Find it rewarding to organize, prioritize and manage time effectively to see a task through to completion
• Work well independently & with integrity in a structured yet relaxed environment
• Enjoy patiently, empathetically helping others
• Excellent written and verbal communication skills

This is a Non-Exempt position.

Physical Requirements

• Perform work while sitting and/or standing at an individual workstation or office
• Communicate verbally via phone or other communication device
• Ability to stand, walk and sit; talk or hear, both in person and by telephone
• Use hands to type, handle or feel objects or controls; reach with hands and arms
• Occasionally stoop, kneel, bend, crouch and lift up to 10 pounds
• Work is usually performed in an indoor office environment

Southern Home Services will make reasonable accommodations to allow an employee to perform the essential functions of the job.

Benefits

We offer a rewarding career path with great benefits, flexible schedules, professional and on-the-job training, and growth plans.

• Reliable, Year-Round Work
• Weekly Paychecks
• Paid Time Off and Paid Holidays
• Comprehensive Medical, Dental and Vision Benefits
• Health savings accounting
• Flexible spending account
• Employee discounts
• Company paid short term life insurance
• Life insurance

Equal Opportunity Employment

Southern Home Services is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization.