Office Administrator RNC

Southern Home Services; Raleigh (NC); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Paid Time Off

Comprehensive Medical Benefits

Weekly Paychecks

Employee Discounts

Job summary

Southern Home Services located in Raleigh, North Carolina is looking for a dedicated Office Administrator to join our team. The role involves responding to customer inquiries, scheduling services, and maintaining comprehensive customer records.

The ideal candidate should have at least one year of administrative or customer service experience, excellent communication skills, and the ability to manage tasks effectively. We offer reliable year-round work along with a comprehensive benefits package.

Qualifications

• Minimum of 1-year administrative or customer service experience required.
• Excellent written and verbal communication skills necessary.
• Ability to cultivate strong rapport with customers and co-workers.

Responsibilities

• Answer customer requests and inquiries professionally.
• Schedule service and maintenance appointments.
• Troubleshoot and resolve customer issues.

Skills

Administrative experience

Customer service skills

Communication skills

Organizational skills

Time management

Job description

Office Administrator

Southern Home Services is a residential HVAC, Plumbing and Electrical company that acquires, owns, and operates businesses around the United States.

Responsibilities

• Answer incoming customer requests and inquiries in a professional & friendly manner
• Act as a liaison between customers, technicians, salespersons & management
• Schedule service and routine maintenance appointments
• Maintain & update customer records based on interactions
• Process invoice payments
• Provide information about products and services
• Troubleshoot and resolve customer issues and concerns
• Develop & maintain a knowledge base of the evolving products & services that benefit our customers
• Participate in in‑house training on products & services needed by our customers & office software required to fulfill this position
• Additional duties as assigned

Qualifications

• Minimum of 1-year administrative or customer service experience in an office setting is required
• Ability to easily cultivate strong rapport with customers and co‑workers
• Find it rewarding to organize, prioritize and manage time effectively to see a task through to completion
• Work well independently & with integrity in a structured yet relaxed environment
• Enjoy patiently, empathetically helping others
• Excellent written and verbal communication skills

This is a Non-Exempt position.

Physical Requirements

• Perform work while sitting and/or standing at an individual work station or office
• Communicate verbally via phone or other communication device
• Ability to stand, walk and sit; talk or hear, both in person and by telephone
• Use hands to type, handle or feel objects or controls; reach with hands and arms
• Occasionally stoop, kneel, bend, crouch and lift up to 10 pounds
• Work is usually performed in an indoor office environment

Southern Home Services will make reasonable accommodations to allow an employee to perform the essential functions of the job.

Benefits

• Reliable, Year-Round Work
• Weekly Paychecks
• Paid Time Off and Paid Holidays
• Comprehensive Medical, Dental and Vision Benefits
• Health savings accounting
• Flexible spending account
• Employee discounts
• Company paid short term life insurance
• Life insurance

Equal Opportunity Employer

Southern Homes Services is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization.