Flexible-Schedule Luxury Retail Sales Support

Tapestry, Inc.; Santa Clara (CA); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid parental leave

Commuter benefits

Disability insurance

Tuition assistance

Job summary

Coach is a global fashion house offering luxury retail experiences. The Sales Support Associate role focuses on welcoming clients, operating POS systems, maintaining stockrooms, and upholding brand standards in a fast-paced store environment.

The ideal candidate has retail experience, knowledge of fashion trends, and strong English communication skills, with a flexible schedule including nights, weekends, and peak periods.

Qualifications

• 1+ year of retail experience, preferably luxury retail.
• Knowledge of fashion trends and competition in the marketplace.
• Knowledge of cash register systems; basic computer skills (iPad/laptop, Mobile POS, Internet).
• Strong attention to detail and organizational skills.
• Ability to multitask in a fast-paced environment.
• Excellent communication and customer service skills.
• Strong English language proficiency.

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador; support social media engagement.
• Operate POS accurately; maintain cash wrap organization; handle cash/media per policy.
• Suggest add-on products, promote gift cards, and capture customer data where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies; maintain stockroom cleanliness.
• Manage stock levels; replenish sales floor; update visual merchandising.
• Support sales floor activities and respond to customer requests, partnering with team or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Skills

Customer service

Cash handling

Fashion knowledge

English proficiency

Multitasking

Tools

Cash register systems

Mobile POS

iPad

Laptop

Job description

Coach is a global fashion house offering luxury retail experiences. The Sales Support Associate role focuses on welcoming clients, operating POS systems, maintaining stockrooms, and upholding brand standards in a fast-paced store environment.

The ideal candidate has retail experience, knowledge of fashion trends, and strong English communication skills, with a flexible schedule including nights, weekends, and peak periods.