Customer Retention Specialist - State Farm Agent Team Member

Floria Izadi; Kennesaw (GA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Donation matching

Job summary

Floria Izadi State Farm Insurance agency in Kennesaw is seeking a Customer Retention Specialist to support ongoing customer relationships, renewals, and outreach. You will focus on maintaining coverage options, updates, and service quality to ensure customer satisfaction.

The role emphasizes building trust with clients, guiding them through policy choices, and contributing to office growth while maintaining regulatory readiness by pursuing state insurance licenses when required.

Qualifications

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Skills

Interpersonal skills

Communication skills

Problem-solving

Attention to detail

Customer service experience

Account management

Job description

Benefits

• 401(k)


• 401(k) matching


• Donation matching

You May Be a Great Fit as a Customer Retention Specialist at Floria Izadi State Farm Insurance agency in Kennesaw if:

• You’re the person people call first when life goes sideways - calm, steady, and ready to help.


• You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.


• You’re a natural relationship-builder who earns trust quickly and keeps it.


• You listen first, then guide, making customers feel understood while confidently recommending solutions.


• You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.

Location Address: 3195 Acworth Due West Rd Kennesaw 30152

At our seasoned agency, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.

Seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. This position focuses on outreach, policy renewals, and relationship maintenance.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.


• Review accounts and assist with updates or changes as needed.


• Identify opportunities to enhance customer satisfaction and engagement.


• Maintain accurate records and documentation of interactions.


• Collaborate with team members to meet retention and outreach objectives.

Qualifications

• Strong interpersonal and problem-solving abilities.


• Effective communication and listening skills.


• Detail-oriented with a focus on customer experience.


• Previous experience in customer service or account management preferred.


• Must be able to obtain applicable state insurance licenses.