Flexible Schedule Automotive Service Advisor

Lithia Motors; Memphis (TN); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Lithia Motors is seeking a Service Advisor at our Covington Pike Hyundai dealership in Memphis. The role supports dealership operations with a flexible schedule including evenings, weekends and holidays.

You will handle customer inquiries, write repair orders in ADP, provide accurate estimates, and coordinate with technicians to ensure timely service. Key responsibilities include greeting customers, communicating service needs and costs, and following ICC and ICC2 processes to ensure a smooth

Qualifications

• Strong attention to detail.
• Ability to work with a sense of urgency.
• Excellent communication skills.
• Typing to enter repair orders.
• Mathematics for service costs and change.
• Basic computer skills.
• Acceptable driving record with a valid driver's license.

Responsibilities

• Answer incoming telephone calls in a friendly and professional manner.
• Follow the Initial Customer Contact (ICC) process.
• Greet customers warmly and professionally.
• Identify, confirm and resolve customer concerns.
• Communicate needs, costs, and service completion times to customers.
• Conduct vehicle walk-arounds to assess needs.
• Obtain agreement for service needs and pricing.
• Offer a multi-point inspection and provide accurate estimates.
• Write repair orders in the ADP system.
• Follow the ICC2 process and ensure upfront pricing is supported.
• Obtain approvals for findings and additional services.
• Dispatch repair orders to technicians and coordinate with them.
• Follow up with customers during repair/servicing.
• Deliver vehicles post-service and ensure the Sales 2 Service process is followed.

Skills

Attention to detail

Sense of urgency

Excellent communication

Typing

Mathematics

Computer skills

Driver's license

Job description

Lithia Motors is seeking a Service Advisor at our Covington Pike Hyundai dealership in Memphis. The role supports dealership operations with a flexible schedule including evenings, weekends and holidays.

You will handle customer inquiries, write repair orders in ADP, provide accurate estimates, and coordinate with technicians to ensure timely service. Key responsibilities include greeting customers, communicating service needs and costs, and following ICC and ICC2 processes to ensure a smooth