Flexible On-Call Library Assistant

ncwlibraries; Mill Creek (WA); On-site; USD 23,000 - 26,000; Part time

Benefits offered by this job

WA State paid sick leave accruals only

Job summary

NCW Libraries seeks a Library Assistant for a substitute, on-call position in a branch library. Duties include assisting patrons, issuing library cards, checking materials in and out, and supporting daily library operations under supervision.

The role requires a High School Diploma or GED and customer service experience. Fluency in English and Spanish preferred. Flexible to evenings and weekends with up to 69 hours per month. Direct deposit, background check, and sick leave accruals apply.

Qualifications

• High School Diploma or GED required.
• Customer service experience required.

Responsibilities

• Provides prompt, courteous support to internal and external customers.
• Pulls, sorts and processes circulation materials and supplies, assesses materials for weeding, performs data entry for a variety of transactions into the appropriate system.
• Processes returned circulation materials, requests, and fills orders; receives payments, and answers reference questions.
• Provides guidance with technological issues and assists patrons in the use of electronic equipment and databases.
• Models professionalism for colleagues and promotes a positive organizational culture by word and example.
• Organizes, arranges, and shelves materials as needed.
• Assists in library opening and closing procedures.
• Manages difficult patron situations in a calm, professional manner.
• Promotes teamwork, collaboration, and inclusion.
• Stays abreast of library policy and procedure.
• Possesses knowledge and the ability to promote library advocacy and intellectual freedom.
• Resolves patron complaints or challenges.
• Issues library cards.

Skills

Customer Service Experience

Education

High School Diploma or GED

Job description

NCW Libraries seeks a Library Assistant for a substitute, on-call position in a branch library. Duties include assisting patrons, issuing library cards, checking materials in and out, and supporting daily library operations under supervision.

The role requires a High School Diploma or GED and customer service experience. Fluency in English and Spanish preferred. Flexible to evenings and weekends with up to 69 hours per month. Direct deposit, background check, and sick leave accruals apply.