Flexible Library Assistant: Patron Services & Tech Help

ncwlibraries; Grand Coulee (WA); On-site; USD 48,216,000 - 55,104,000; Part time

Job summary

NCW Libraries is seeking a Library Assistant for on-call substitute work at a branch library in Washington. The role involves customer service, circulation tasks, and helping patrons with devices and databases. On-call hours may include evenings and weekends, with a monthly cap of 69 hours.

The position requires a High School Diploma or GED and prior customer service experience. Fluency in English and Spanish is preferred; a criminal background check is required, and direct deposit is requested

Qualifications

• Customer service experience required.
• Excellent communication skills and ability to interact with the public.
• Ability to work independently or as part of a team.

Responsibilities

• Provides prompt, courteous support to customers.
• Issues and renews library cards and handles transactions.
• Assists patrons with computers and databases.
• Resolves patron questions and directs to appropriate resources.
• Maintains orderly shelves and supports opening/closing procedures.

Skills

Customer service

Education

High School Diploma or GED

Job description

NCW Libraries is seeking a Library Assistant for on-call substitute work at a branch library in Washington. The role involves customer service, circulation tasks, and helping patrons with devices and databases. On-call hours may include evenings and weekends, with a monthly cap of 69 hours.

The position requires a High School Diploma or GED and prior customer service experience. Fluency in English and Spanish is preferred; a criminal background check is required, and direct deposit is requested