Flexible Library Assistant - Tech & Patron Support

NCW Libraries; Oroville (WA); On-site; USD 23,000 - 30,000; Part time

Benefits offered by this job

WA State sick leave accruals

Job summary

NCW Libraries is seeking a Library Assistant in a non-regular, substitute capacity. The on-call role involves evening and weekend availability, processing circulation tasks, assisting patrons, and managing library cards with a focus on accurate data entry and frontline customer service.

Employees work under the Branch Supervisor, Branch Librarian, and Area Manager, supporting daily operations and promoting a positive, inclusive library environment.

Responsibilities

• Provides prompt, courteous support to internal and external customers.
• Pulls, sorts and processes circulation materials and supplies, assesses materials for weeding, performs data entry for a variety of transactions into the appropriate system.
• Processes returned circulation materials, requests, and fills orders; receives payments, and answers reference questions.
• Provides guidance with technological issues and assists patrons in the use of electronic equipment and databases.
• Models professionalism for colleagues and promotes a positive organizational culture by word and example.
• Organizes, arranges, and shelves materials as needed.
• Assists in library opening and closing procedures.
• Manages difficult patron situations in a calm, professional manner.
• Promotes teamwork, collaboration, and inclusion.
• Stays abreast of library policy and procedure.
• Possesses knowledge and the ability to promote library advocacy and intellectual freedom.
• Resolves patron complaints or challenges.
• Issues library cards.
• Prioritizes the learning of new technologies.
• Other duties as assigned.

Job description

NCW Libraries is seeking a Library Assistant in a non-regular, substitute capacity. The on-call role involves evening and weekend availability, processing circulation tasks, assisting patrons, and managing library cards with a focus on accurate data entry and frontline customer service.

Employees work under the Branch Supervisor, Branch Librarian, and Area Manager, supporting daily operations and promoting a positive, inclusive library environment.