Flexible-Hours Laundromat Associate — Customer Care

WashSmart; Illinois; On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Job summary

WashSmart Laundry is growing and seeking a friendly team member to support customers in Montgomery, IL. You will handle payments, assist with wash/dry/fold orders, and educate customers on products while maintaining store standards.

This role requires good communication, cash handling, and the ability to multitask in a fast-paced environment. Spanish skills are a plus, and flexibility to work nights and weekends is preferred.

Qualifications

• High School Diploma or GED required.
• Cash handling experience is required.
• Payment system experience strongly preferred.

Responsibilities

• Assist customers with the use of payment systems, machine selection, operations, retail purchases, and wash/dry/fold orders.
• Handle customer questions/concerns and inform Assistant Store Manager or Store Manager as needed.
• Maintain a safe store environment by following security procedures and prioritizing safety.
• Document equipment and building maintenance issues and escalate as needed.
• Maintain a clean and well-presented store; educate customers on retail products and processes.
• Assist in wash/dry/fold operations and ensure logs are accurate; address customer concerns promptly.
• Follow all company policies and procedures.
• All other duties, as assigned.

Skills

Customer communication

Multitasking

Relationship building

Cash handling

Spanish language (bonus)

Payment systems experience

Basic computer skills

Flexible schedule

Education

High School Diploma/GED

Job description

WashSmart Laundry is growing and seeking a friendly team member to support customers in Montgomery, IL. You will handle payments, assist with wash/dry/fold orders, and educate customers on products while maintaining store standards.

This role requires good communication, cash handling, and the ability to multitask in a fast-paced environment. Spanish skills are a plus, and flexibility to work nights and weekends is preferred.