Customer Service Associate - Laundromat (Flexible Schedule)

Laundry Management Services; Worcester (MA); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Competitive pay

Sales-based bonus opportunities

Tips from customers

Flexible scheduling

Employee discount

Commuter benefits

Job summary

Laundry Capital in Worcester, MA is seeking a Customer Service Associate to support daily store operations. You will assist customers with laundry cards, machine selection, and purchases, while ensuring a clean, safe, and welcoming environment.

Responsibilities include operating the POS, upselling products, and communicating with management about inventory and maintenance needs. Prior retail experience is a plus, and flexible hours are available to fit diverse schedules.

Qualifications

• Previous customer service or retail experience preferred.
• Ability to stand for 8+ hours and lift 35 pounds.
• Professional communication with customers and staff.
• Flexible/open scheduling required.

Responsibilities

• Assist customers with laundry cards, machines, and purchases.
• Operate cash register and POS transactions accurately.
• Know products and upsell related items.
• Keep shelves stocked and report inventory needs.
• Maintain clean, safe, and organized store environment.
• Follow safety and attendance policies and report issues.

Skills

Customer service

Cash handling

Communication

Teamwork

Problem resolution

Tools

POS system

Job description

Laundry Capital in Worcester, MA is seeking a Customer Service Associate to support daily store operations. You will assist customers with laundry cards, machine selection, and purchases, while ensuring a clean, safe, and welcoming environment.

Responsibilities include operating the POS, upselling products, and communicating with management about inventory and maintenance needs. Prior retail experience is a plus, and flexible hours are available to fit diverse schedules.