Flexible Front Desk Specialist – Patient Concierge

Triad Complete Healthcare; Oklahoma; On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Very competitive pay

PTO

Paid holidays

Flexibility

Job summary

Triad Complete Healthcare in Ardmore, OK is seeking a courteous Front Desk Support Staff member to greet patients, manage scheduling, and support providers with professionalism and empathy.

Responsibilities include patient intake, insurance verification, prior authorizations coordination, and accurate cash handling, while maintaining confidentiality and delivering excellent customer service in a fast-paced clinic environment.

Qualifications

• Greet patients and visitors in courteous and friendly manner.
• Respond to calls and arrange appointments and referrals.
• Perform patient intake with accurate demographics.
• Scan insurance cards and verify eligibility.
• Perform prior authorizations tasks promptly with payers.
• Balance daily cash and deposits; maintain accurate deposit records.
• Maintain confidentiality of patient information in all interactions.
• Understand insurance benefits and perform basic mathematical tasks.
• Knowledge of medical terminology; HIPPA regulatory requirements.

Responsibilities

• Greet patients and visitors in courteous and friendly manner, always understanding and professional in contacts with patients, visitors, employees, and medical staff.
• Responds appropriately to all calls and takes correct action to arrange appointments and referrals, accurately completing all scheduling and encounter fields.
• Performs all patient intake functions with accurate demographic and note entry into the patient system.
• Scan insurance cards, validates, insurance eligibility and identifies benefit related to each scheduled visit, making sure the information entered is up to date and accurate. Is alert to insurance coverage issues and communicates appropriately with patients, and providers.
• Performs prior authorizations tasks promptly with payers to ensure patient tests and procedures are covered. Keep physicians and all appropriate team members informed of insurance authorization delays or non-coverage.
• Maintains an organized work environment; consistently prioritizes work assignments and facilitates timely response to tasks.
• Accurately accounts for daily cash and payment entries. Performs daily balancing and creates deposit functions.
• Held accountable for posted transactions.
• Acts as a liaison between patients, staff, and physicians while communicating effectively with all parties.
• Handles confidential information appropriately.

Skills

Customer service

Communication skills

Time management

Typing 40 WPM

Education

High School diploma or equivalent

Tools

Athena

Job description

Triad Complete Healthcare in Ardmore, OK is seeking a courteous Front Desk Support Staff member to greet patients, manage scheduling, and support providers with professionalism and empathy.

Responsibilities include patient intake, insurance verification, prior authorizations coordination, and accurate cash handling, while maintaining confidentiality and delivering excellent customer service in a fast-paced clinic environment.