Front Desk Receptionist

Triad Complete Healthcare; Stigler (OK); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical

Dental

Vision

PTO

Paid holidays

Flexibility

Job summary

Triad Complete Healthcare Stigler is seeking a courteous Front Desk Support Staff member to manage front desk operations, greet patients, and support providers in a professional manner.

This role involves scheduling, patient intake, insurance verification, and coordination with the care team while maintaining confidentiality and accuracy in all tasks.

Qualifications

• High School diploma or equivalent required; associate degree preferred.
• Strong written and verbal communication.
• Prior medical clinic or office experience preferred.
• Excellent customer service and professional demeanor.
• Ability to follow verbal and written instructions, and to handle confidential information.

Responsibilities

• Greet patients and visitors warmly and professionally.
• Schedule appointments and manage referrals; complete scheduling fields.
• Perform patient intake with accurate demographics and notes.
• Scan and verify insurance cards and benefits; resolve coverage issues.
• Process prior authorizations with payers and inform team of delays.
• Maintain organized workspace and balance daily cash/checks; handle deposits.
• Act as liaison between patients, staff, and physicians; protect confidentiality.

Skills

High School Diploma

Professional communication

Customer service

Typing 40 WPM

Medical terminology

HIPAA knowledge

Insurance concepts

Education

High School diploma or equivalent

Associate degree (preferred)

Tools

Athena EMR

Job description

Front Desk Support Staff

Location: Ardmore, Ok

Position Type: Full-Time

Compensation: Competitive Wages

Triad Complete Healthcare Stigler is looking for a courteous, professional, and detail-oriented person(s) to work as our Front Desk Support Staff. This role is essential in the daily operations and management of front office duties, and optimal candidates possess a patient-oriented attitude. At Triad you will find a very comfortable and supportive work environment. Take it from our own team; they would be happy to tell you what it means to them to be a part of Triad Complete Healthcare!

This position offers:

• Medical
• Dental
• Vision
• Very competitive pay
• PTO
• Paid holidays
• Flexibility

Role Description

Serves as a front-line ambassador for the clinic. Responsible for providing support services to patients, families, and providers in a professional and courteous manner.

Roles and Responsibilities

• Greet patients and visitors in courteous and friendly manner, always understanding and professional in contacts with patients, visitors, employees, and medical staff.
• Responds appropriately to all calls and takes correct action to arrange appointments and referrals, accurately completing all scheduling and encounter fields.
• Performs all patient intake functions with accurate demographic and note entry into the patient system.
• Scan insurance cards, validates, insurance eligibility and identifies benefit related to each scheduled visit, making sure the information entered is up to date and accurate. Is alert to insurance coverage issues and communicates appropriately with patients, and providers.
• Performs prior authorizations tasks promptly with payers to ensure patient tests and procedures are covered. Keep physicians and all appropriate team members informed of insurance authorization delays or non-coverage.
• Maintains an organized work environment; consistently prioritizes work assignments and facilitates timely response to tasks. Utilizes time between patients to review all forms and data entered for completeness and accuracy.
• Accurately accounts for daily cash and payment entries. Performs daily balancing and creates deposit functions.
• Held accountable for posted transactions.
• Acts as a liaison between patients, staff, and physicians while communicating effectively with all parties.
• Handles confidential information appropriately.

Qualifications

• High School graduate or equivalent; associates degree or higher preferred.
• Ability to communicate professionally and effectively, both verbally and in writing.
• Previous medical clinic experience or background in general office work preferred.
• Demonstrates excellent customer service skills.
• Ability to receive, comprehend, and follow verbal and written instructions.
• Ability to understand insurance benefits and perform basic mathematical tasks.
• Knowledge of medical terminology.
• Understand the ethics of confidentiality and HIPPA regulatory requirements.
• Ability to type at least 40WPM.

Preferred Skills

• Communication Skills:To communicate withpatients and colleagues, you need excellent listening, speaking, and interpersonal skills. Must be able to understandpatient needs,clearly communicate instructions, and build and maintain a trusting relationship
• Critical Thinking: Ability to assess patient needs, prioritize tasks, and make informed decisions to ensure optimal patient outcomes.
• Compassion:Must be able to sympathize with sick and worried patients and their families
• Proficient in basic computer skills.
• Advanced MD / Athena experience is a plus