Flexible Customer Service Associate

Hertz; Norfolk (CO); Hybrid; USD 19,000 - 25,000; Full time

Benefits offered by this job

Up to 40% off the base rate of any Hzr

Medical, Dental & Vision plans

401(k) employer matching

Paid Parental Leave & Adoption Support

Employee Assistance Program

Educational Reimbursement & Discounts

Voluntary Insurance Programs

Theme Park Tickets, Gym Discounts &更多

Job summary

Hertz is hiring a Flexible Customer Service Associate in the United States. The role involves consulting with customers on rentals, driving shuttles, and ensuring vehicles are ready for pickup, including cleaning and basic maintenance tasks.

The position emphasizes world-class customer service, sales support, and adherence to safety and quality standards. Compensation is hourly with benefits and growth opportunities within Hertz.

Qualifications

• Excellent oral and written communication.
• Ability to handle responsibilities with ownership and accountability.
• Knowledge of basic equipment operation (computer terminal, telephone, copier, fax).

Responsibilities

• Consult with customers on their rental to understand needs.
• Maximize revenue opportunities by offering products and services and overcoming objections.
• Shuttle customers as needed and ensure timely pickup/drop-off.
• Prepare vehicles for customer pick-up, including cleaning, assessing damage, fueling, and refilling fluids.

Skills

Communication skills

Customer service

Ownership and accountability

Tools

Computer terminal

Telephone

Fax machine

Job description

The Flexible Customer Service Associate consults with customers on their rental. Maximizing revenue opportunities by actively offering products and services and overcoming customer objections. Ensures that the customer receives world-class customer service and sales support. The responsibilities also include shuttling customers. This position also ensures vehicles are prepared for customer pick-up, which includes cleaning vehicles. assessing damage, fueling, and refilling all fluids.

Wages: $16.00 per hour

Qualifications:

Strong oral and written communication of ownership, accountability, and initiative. Applicant must possess all auditory, speaking and communicating capabilities necessary to complete the responsibilities detailed above. The essential functions of this position include, but are not limited to, the following such as sitting, standing, waking, bending and twisting, climbing, driving, pushing and pulling, speaking, hearing, writing, lifting, seeing, and reading. Knowledge of equipment operation such as computer terminal, telephone, calculator, copy machine, and fax machine is required.

Benefits and Perks:

• Not only do you get to be part of an organization where you Drive your Potential, Power your Passion!! Below are a few perks and discounts:
• Up to 40% off the base rate of any standard Hertz rental
• Medical, Dental & Vision plan options
• Retirement programs, including 401(k) employer matching
• Paid Parental Leave & Adoption Assistance
• Employee Assistance Program for employees & family
• Educational Reimbursement & Discounts
• Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
• Perks & Discounts –Theme Park Tickets, Gym Discounts & more

The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.

US EEO STATEMENT

At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company.

Individuals are encouraged to apply for positions because of the characteristics that make them unique.

EOE, including disability/veteran