Flexible Customer Service & Rentals Specialist

Hertz; Portland (ME); Hybrid; USD 25,003 - 35,610; Full time

Benefits offered by this job

Up to 40% off Hertz rental

Medical, Dental & Vision plans

401(k) with employer matching

Parental Leave & Adoption Assistance

Employee Assistance Program

Educational Reimbursement

Pet Insurance

Discounts – Theme Park Tickets, Gym

Job summary

Hertz is seeking a Flexible Customer Service Associate in Portland, ME to assist customers with rentals, returns, and vehicle preparation. You will actively promote Hertz products and services, resolve issues, and ensure top-notch service in a fast-paced setting.

The role involves shuttling customers, preparing vehicles, and maintaining vehicle cleanliness and safety. Strong communication and a customer-first attitude are essential for success.

Qualifications

• Provide world class customer service by managing the rental (and occasionally return) process, in compliance with Hertz’s policies.
• Welcome each customer with a smile.
• Represent Hertz with professional appearance, language and behavior.
• Focus on providing a clean and safe vehicle for every customer.
• Resolve issues promptly and own the customer service experience.

Responsibilities

• Assist customers in the rental and return process and handle inquiries.
• Offer products/services to meet customer needs.
• Prepare rental documents accurately and completely.
• Review charges and terms with customers at vehicle return.

Skills

Customer service

Attention to detail

Multitasking

English proficiency

Communication

Team player

Time management

Professionalism

Customer facing

Tools

Typing

CRM systems

Job description

Hertz is seeking a Flexible Customer Service Associate in Portland, ME to assist customers with rentals, returns, and vehicle preparation. You will actively promote Hertz products and services, resolve issues, and ensure top-notch service in a fast-paced setting.

The role involves shuttling customers, preparing vehicles, and maintaining vehicle cleanliness and safety. Strong communication and a customer-first attitude are essential for success.