Flexible Customer Operations & Scheduling Specialist

Animix LLC; Wisconsin; On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Dental benefits

401(k)

401(k) matching

Life insurance

Paid time off

Vision insurance

Referral program

Job summary

Animix is seeking a flexible, hands-on professional to join our Customer Operations team in Wisconsin. You will learn every seat on the team, provide coverage during vacations, and develop expertise in production scheduling while improving processes and systems.

You will collaborate across Production, Quality, Purchasing, and Technical teams to balance commitments, capacity, and material availability, ensuring accurate orders and timely deliveries. A path to operational leadership awaits.

Qualifications

• 3-5 years of experience in customer service, order management, logistics, scheduling, operations, or a related role.
• Strong organizational and time-management skills.
• Experience working with ERP systems.

Responsibilities

• Cross-train in customer service, logistics, and customer experience functions.
• Provide seamless coverage during vacations, absences, and busy periods.
• Ensure customer orders, shipments, and communications continue without interruption.
• Maintain working knowledge of all team processes and responsibilities.
• Partner with the Operations Manager to build and maintain production schedules.
• Balance customer commitments, production capacity, raw material availability, and plant efficiency.
• Coordinate closely with logistics to ensure production and shipment schedules align.
• Communicate schedule changes proactively and identify potential delays before they impact customers.
• Create documentation, SOPs, and cross-training materials that support consistency and growth.

Skills

Customer service

Order management

Logistics

Scheduling

Operations

ERP systems

Education

Bachelor’s degree or equivalent combination of education and experience

Tools

NetSuite

Microsoft Excel

Job description

Animix is seeking a flexible, hands-on professional to join our Customer Operations team in Wisconsin. You will learn every seat on the team, provide coverage during vacations, and develop expertise in production scheduling while improving processes and systems.

You will collaborate across Production, Quality, Purchasing, and Technical teams to balance commitments, capacity, and material availability, ensuring accurate orders and timely deliveries. A path to operational leadership awaits.