Customer Operations Coordinator – Juneau, WI

CS Recruiting; Wisconsin; On-site; USD 52,000 - 68,000; Full time

Job summary

CS Recruiting is seeking a Customer Operations Coordinator in Juneau, WI. The role focuses on keeping orders moving, covering for vacations, and learning all Customer Operations duties. It emphasizes production scheduling and process improvement with a hands-on approach.

You will work closely with the Operations Manager, ensuring accurate ship dates, and maintaining CRM records while supporting cross-functional teams across production, quality and purchasing.

Qualifications

• Bachelor's degree preferred or equivalent work experience.
• 3–5 years in customer service, order management, logistics, scheduling or a similar operations role.
• ERP experience (NetSuite a plus) and strong Excel skills.
• Flexibility and a doer mindset with attention to detail.

Responsibilities

• Cross-train on every role in the Customer Operations team, including customer service, logistics and customer experience.
• Step in to cover vacations, absences and peak volume to keep orders, shipments and customer communication moving.
• Maintain current knowledge of each role's processes for seamless coverage.
• Build and maintain the production schedule with the Operations Manager.
• Balance due dates, material availability, capacity and changeovers for accurate promises.
• Coordinate with Logistics to align production and shipment dates and communicate changes promptly.

Skills

Attention to detail

Flexibility

Doer mindset

Clear communicator

Education

Bachelor's degree or equivalent

Tools

NetSuite ERP

Excel

Job description

Customer Operations Coordinator – Juneau, WI

• Location: Juneau, Wisconsin
• Type: Direct Hire
• Job 12464

Our client specializes in custom formulations, private label manufacturing, and research-driven nutritional solutions for the agricultural feed industry. They partner with brand owners, animal nutrition companies, and both domestic and international distributors to deliver high-quality, precisely formulated products — from micro-premixes to complete supplement programs. They serve all species and bring in-house, PhD-led R&D capabilities including water-soluble formulations, superfine ingredient blending, emulsifier technology, and liquid blending. At our client, great animal nutrition starts with transparency, technical expertise, and a genuine commitment to their partners' success. As a Safe Feed/Safe Food certified facility, they deliver the formulation science, production capacity, and industry knowledge to help your brand grow.

Customer Operations Coordinator (Flex)

Summary

The Customer Operations Coordinator (Flex) is the utility player on our client’s Customer Operations team. This person learns every seat on the team, keeps customer orders moving when someone is out, and takes on production scheduling and process improvement so the team runs more smoothly every day. This is an individual contributor role. It reports to the Operations Manager alongside our Customer Service Coordinator, Logistics Coordinator and Customer Experience Coordinator. Internally we call it our “Flex” role: you'll be cross-trained to cover each of those positions during vacations, absences and busy periods, and you'll learn our production scheduling, which the Operations Manager handles solo today. We want a hands‑on doer with sharp attention to detail, especially around scheduling, who puts quality first and isn't afraid to ask why long-standing processes work the way they do. The focus is on getting the basics right, every order, every time, and helping build solid, dependable processes the team can run consistently.

Responsibilities :

• Cross-train on every role on the Customer Operations team: customer service, logistics and customer experience.
• Step in to cover vacations, absences and peak volume so orders, shipments and customer communication never stop.
• Stay current on each role's processes so coverage is seamless for customers and teammates.

• Build and maintain the production schedule with the Operations Manager, starting as backup and growing into day-to-day ownership.
• Balance customer due dates, raw material availability, capacity and changeovers so every date promised to a customer is accurate and kept.
• Coordinate with the Logistics Coordinator so production and shipment dates line up.
• Communicate schedule changes promptly to the team and production, and flag any impact on customer dates early.

• Review long-standing processes (order entry, scheduling, work orders, complaints, returns) with fresh eyes and recommend practical updates.
• Help put approved changes in place with the team while keeping what already works well.
• Document the team's core processes and build cross-training materials so they are clear, repeatable and easy to train on.
• Track recurring errors and issues, and bring them to the Operations Manager with suggested fixes.

• Enter, confirm and follow orders through to shipment, making sure order specs, quantities, labels, documentation and ship dates are right the first time.
• Answer customer questions and keep customers informed about order status, delays and changes.
• Create and prep work orders so production has accurate, on‑time information.
• Support the customer complaint process: log issues, gather information for Quality and follow up with customers.
• Keep customer records in the CRM accurate and up to date.

• Work closely with Production, Quality, Purchasing and the technical team to keep information flowing and surface problems early.
• Escalate issues to the Operations Manager with clear facts and recommended next steps.

Experience :

• Bachelor's degree preferred, or equivalent work experience.
• 3–5 years in customer service, order management, logistics, scheduling or a similar operations role, ideally in manufacturing.
• Production scheduling or planning experience strongly preferred.
• Experience working in an ERP system (NetSuite a plus) and strong Excel skills.
• Flexibility: comfortable switching between roles and priorities during the day, and enjoys being the person the team can count on.
• Attention to detail: exceptionally precise, especially with schedules, ship dates and order specs; catches errors before customers do.
• Quality focus: treats every order and every customer contact as a reflection of our client's quality standards.
• Process improvement mindset: brings a fresh perspective, comfortably questions “the way it’s always been done,” spots inefficiencies, recommends improvements and follows through until the new process sticks.
• A doer: hands‑on and practical; jumps in wherever the team needs help.
• Team player: gives and asks for honest feedback and builds trust with teammates across functions.
• Clear communicator: writes and speaks clearly with customers, teammates and production.
• Nice to have: a background in feed, agriculture, food or specialty manufacturing.

Compensation Details :

This position offers a competitive base salary plus bonus.