Customer Operations Coordinator (Flex)

Animix LLC; Wisconsin; On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Dental benefits

401(k)

401(k) matching

Life insurance

Paid time off

Vision insurance

Referral program

Job summary

Animix is seeking a flexible, hands-on professional to join our Customer Operations team in Wisconsin. You will learn every seat on the team, provide coverage during vacations, and develop expertise in production scheduling while improving processes and systems.

You will collaborate across Production, Quality, Purchasing, and Technical teams to balance commitments, capacity, and material availability, ensuring accurate orders and timely deliveries. A path to operational leadership awaits.

Qualifications

• 3-5 years of experience in customer service, order management, logistics, scheduling, operations, or a related role.
• Strong organizational and time-management skills.
• Experience working with ERP systems.

Responsibilities

• Cross-train in customer service, logistics, and customer experience functions.
• Provide seamless coverage during vacations, absences, and busy periods.
• Ensure customer orders, shipments, and communications continue without interruption.
• Maintain working knowledge of all team processes and responsibilities.
• Partner with the Operations Manager to build and maintain production schedules.
• Balance customer commitments, production capacity, raw material availability, and plant efficiency.
• Coordinate closely with logistics to ensure production and shipment schedules align.
• Communicate schedule changes proactively and identify potential delays before they impact customers.
• Create documentation, SOPs, and cross-training materials that support consistency and growth.

Skills

Customer service

Order management

Logistics

Scheduling

Operations

ERP systems

Education

Bachelor’s degree or equivalent combination of education and experience

Tools

NetSuite

Microsoft Excel

Job description

At Animix, we’ve been helping customers succeed since 1994 by manufacturing high-quality vitamin and mineral premixes, feed additives, and biotechnology products for customers around the world. Our reputation is built on quality, technical expertise, and exceptional customer service.

Why You’ll Love This Role

This isn’t a typical customer service or operations position.

As our Flex team member, you’ll learn every seat on the Customer Operations team, provide critical coverage during vacations and peak periods, and develop expertise in production scheduling. You’ll also have the opportunity to improve systems, streamline processes, and help shape how our growing company operates.

Simply put: when something needs to get done, you’ll be the one who makes it happen.

What You’ll DoBecome the Team’s Go-To Resource

• Cross-train in customer service, logistics, and customer experience functions.
• Provide seamless coverage during vacations, absences, and busy periods.
• Ensure customer orders, shipments, and communications continue without interruption.
• Maintain working knowledge of all team processes and responsibilities.

Learn and Own Production Scheduling

• Partner with the Operations Manager to build and maintain production schedules.
• Progress from backup support to taking day-to-day ownership of scheduling activities.
• Balance customer commitments, production capacity, raw material availability, and plant efficiency.
• Coordinate closely with logistics to ensure production and shipment schedules align.
• Communicate schedule changes proactively and identify potential delays before they impact customers.

Improve How We Work

• Evaluate existing processes with fresh eyes and recommend practical improvements.
• Help implement approved process changes while preserving what already works well.
• Create documentation, SOPs, and cross-training materials that support consistency and growth.
• Track recurring issues and suggest solutions that improve efficiency and accuracy.

Support Customers from Order to Delivery

• Enter, confirm, and track customer orders through shipment.
• Ensure order details, specifications, labeling requirements, and delivery commitments are accurate.
• Communicate proactively with customers about order status and timelines.
• Prepare work orders and provide production teams with accurate information.
• Support customer complaint investigations and follow-up activities.
• Maintain accurate customer and order information within company systems.

Collaborate Across the Organization

• Work closely with Production, Quality, Purchasing, and Technical teams.
• Surface issues early and help drive timely resolution.
• Escalate concerns with clear recommendations and supporting information.

What Makes You Successful

You are someone who:

• Loves variety and can easily shift between priorities.
• Notices details others miss and catches mistakes before they become problems.
• Takes ownership and follows through.
• Enjoys improving processes and asking thoughtful questions.
• Builds trust through reliability and teamwork.
• Communicates clearly and professionally with customers and coworkers.
• Is practical, hands-on, and willing to jump in wherever needed.

Qualifications Required

• 3-5 years of experience in customer service, order management, logistics, scheduling, operations, or a related role.
• Strong organizational and time-management skills.
• Experience working with ERP systems.
• Proficiency in Microsoft Excel.
• Ability to manage multiple priorities while maintaining exceptional accuracy.

Preferred

• Bachelor’s degree or equivalent combination of education and experience.
• Experience with NetSuite.
• Background in manufacturing, feed, agriculture, food production, or specialty manufacturing.

What We Offer

• Competitive base salary plus performance bonus opportunity.
• Health, dental, and retirement benefits.
• A dynamic role with exposure to every part of our customer operations process.
• Opportunities to learn, grow, and expand your operational expertise.
• A clear path toward increased ownership of production scheduling and operational leadership responsibilities.
• A collaborative team environment where your ideas and improvements are valued.

• 401(k)
• 401(k) matching
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Pay: $70,000 – $85,000

About Animix

Animix has been manufacturing vitamin and mineral premixes, feed additives, supplements, and custom formulations since 1994. We proudly serve customers worldwide with innovative products, technical expertise, and responsive customer support. Our success is built on quality, reliability, and people who care about doing things the right way.

Ready to make an impact?

If you’re looking for a role where no two days are the same, where attention to detail matters, and where your contributions help keep customers and operations running smoothly, we’d love to hear from you. Apply today and become the dependable force that helps keep Animix moving forward.

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