Fleet Success Manager - Hybrid (Onsite/Remote)

TEKsystems; Warren (MI); Hybrid; USD 30,000 - 47,000; Full time

Benefits offered by this job

Health/Dental/Vision

401k

Paid time off

Paid holidays

Job summary

TEKsystems in Warren, MI is seeking a Customer Success Account Manager to champion the post-sales journey for fleet clients. You will advocate for customers, coordinating with AEs, support teams, and internal stakeholders to ensure onboarding, adoption, and account growth.

Ideal candidates have 2+ years in customer-facing roles, experience with fleet telematics, and strong SQL-like data analysis skills. This is a hybrid role with on-site and remote work, offering comprehensive benefits and a

Qualifications

• Bachelor’s degree or equivalent experience.
• 2+ years in customer-facing roles, ideally in software, charging solutions, or fleet management.
• Experience implementing complex hardware/software solutions (fleet telematics, management, electrification preferred).
• Proficiency in Salesforce, telematics platforms, and digital training tools.
• Exceptional communication and relationship management skills.
• Strong project management and problem-solving abilities.
• Ability to analyze customer data and derive actionable insights.

Responsibilities

• Communicate order status, delays, and delivery activities proactively.
• Facilitate service and maintenance plan development with customers and service teams.
• Manage order changes and coordinate with the support team for system updates.
• Ensure customers are prepared for vehicle delivery.
• Project manage EV charger installation (where applicable), coordinating with partners and tracking milestones.
• Provide digital onboarding resources and conduct post-sale welcome calls.
• Lead onboarding sessions for fleet managers and drivers.
• Analyze telematics and usage data in Customer Health Reports.
• Identify expansion and upsell opportunities, passing qualified leads to AEs.
• Monitor and escape vehicle health alerts to minimize downtime.
• Act as the customer’s advocate during support escalations, managing resolution and communication.
• Share industry best practices and contribute to the internal knowledge base.
• Build and deepen customer relationships to understand business goals and maximize ROI.
• Drive adoption of solutions by educating customers on new features and business value

Skills

Communication

Relationship management

Project management

Problem solving

Data analysis

Education

Bachelor’s degree or equivalent

Tools

Salesforce

Telematics platforms

Digital training tools

Microsoft Excel

Job description

TEKsystems in Warren, MI is seeking a Customer Success Account Manager to champion the post-sales journey for fleet clients. You will advocate for customers, coordinating with AEs, support teams, and internal stakeholders to ensure onboarding, adoption, and account growth.

Ideal candidates have 2+ years in customer-facing roles, experience with fleet telematics, and strong SQL-like data analysis skills. This is a hybrid role with on-site and remote work, offering comprehensive benefits and a