Fleet Services Specialist: Accounts & Compliance

W3R Consulting; Charlotte (NC); On-site; USD 55,000 - 70,000; Full time

Job summary

W3R Consulting in Charlotte, NC seeks an experienced Fleet Account Specialist to deliver superior service to fleet customers and dealers, acting as the single point of contact for inquiries related to servicing the client Fleet portfolio. The role focuses on timely follow-up, compliance, and processing excellence in a complex environment.

The ideal candidate has 3–5 years of related experience in collections, compliance, and customer service, with exposure to remarketing and cross-functional

Qualifications

• 3–5 years of overall work experience including collections, compliance, and customer service.
• Experience in remarketing and coordinating with internal partners.
• Strong focus on minimizing legal and financial risk through compliant processes.
• Ability to handle a wide range of account modifications and tax-related tasks.

Responsibilities

• Prepare legal documents for account modifications and audit for completeness.
• Respond to inquiries via mail, email, cases, and phone; update account information.
• Process tax exemption documents and ensure compliant tax handling.
• Review unapplied payments and coordinate title releases with the ART department.
• Manage maturing leases and advise on end-of-lease options.

Skills

Collections

Compliance

Customer service

Remarketing

Internal coordination

Education

High School Diploma

Bachelor’s degree preferred

Job description

W3R Consulting in Charlotte, NC seeks an experienced Fleet Account Specialist to deliver superior service to fleet customers and dealers, acting as the single point of contact for inquiries related to servicing the client Fleet portfolio. The role focuses on timely follow-up, compliance, and processing excellence in a complex environment.

The ideal candidate has 3–5 years of related experience in collections, compliance, and customer service, with exposure to remarketing and cross-functional