Fleet Services - Post-Sales Customer Success Specialist

Fleet Services by Cox Automotive; Houston (TX); On-site; USD 42,000 - 60,000; Full time

Job summary

Cox Fleet is hiring a Customer Care Specialist II to join our Maintenance Shop Team in Houston, TX. The role focuses on post-service customer care, ensuring seamless experiences after maintenance and coordinating follow-up checks with clients and technicians.

Strong communication and high-volume customer service experience are essential. You will work with multiple accounts to uphold quality and drive service improvements, including invoicing accuracy and cost management.

Qualifications

• Requires strong communication and customer service skills.
• Experience in a high-volume customer service role.
• Ability to coordinate multiple client accounts and maintain accuracy.

Responsibilities

• Serve as post-sales partner to customers, ensuring a seamless experience after service implementation.
• Conduct follow-up quality control check-ins through calls and meetings to ensure services meet expectations.
• Make outbound calls to confirm work quality and technician performance.
• Proactively gather customer feedback and identify opportunities for service improvements.
• Support multiple client accounts to ensure a consistent, high-quality customer experience.
• Partner with internal teams to monitor performance and drive continuous improvement.
• Create and maintain marketing collateral to share with clients outlining services and personnel.
• Schedule and ensure timely equipment repair, coordinating with customers.
• Manage repair costs through estimate review and approval processes with customers and fleet managers.
• Oversee coordination and follow-up of scheduled and unscheduled service events.
• Maintain audit processes to ensure invoice accuracy and maintenance forms.
• Process and approve repairs based on vendor recommendations and customer authorization.

Skills

Strong communication

Customer service

High-volume support

Education

High school diploma or GED

Job description

Cox Fleet is hiring a Customer Care Specialist II to join our Maintenance Shop Team in Houston, TX. The role focuses on post-service customer care, ensuring seamless experiences after maintenance and coordinating follow-up checks with clients and technicians.

Strong communication and high-volume customer service experience are essential. You will work with multiple accounts to uphold quality and drive service improvements, including invoicing accuracy and cost management.