Post-Sales Fleet Care Specialist II

Cox-Fleet-; Houston (TX); Presencial; USD 42.000 - 54.000; Jornada completa

Descripción de la vacante

Cox Fleet is seeking a Customer Care Specialist II to join our Maintenance Shop Team in Houston. You will serve as a post-sales partner, conducting follow-up checks to ensure service quality and coordinating with fleet managers to schedule repairs and manage costs.

The role emphasizes proactive feedback collection, cross-team collaboration, and maintaining accurate invoices and maintenance records for multiple client accounts.

Formación

• Experience in a high-volume customer service role.
• Strong communication and customer service skills.

Responsabilidades

• Serve as a post-sales partner to customers, ensuring a seamless experience after service implementation.
• Conduct follow-up quality control check-ins through calls and meetings to ensure services meet expectations.
• Make outbound calls on behalf of coordinators to confirm work quality and technician performance.
• Proactively gather customer feedback, identify opportunities for additional work, and recommend service improvements.
• Support multiple client accounts, helping ensure a consistent and high-quality customer experience.
• Partner with internal teams to monitor performance, resolve issues, and drive continuous improvement.
• Create and maintain marketing collateral to share with clients, outlining services and highlighting market coordinators and technicians.
• Work closely with assigned customers to ensure equipment is scheduled and repaired in a timely manner.
• Manage repair costs through estimate review, audit, and approval processes with customers and fleet managers.
• Oversee coordination and follow-up of scheduled and unscheduled service events.
• Maintain audit processes to ensure accuracy of invoices and preventive maintenance forms.
• Process and approve repairs based on vendor recommendations and customer authorization.

Conocimientos

Communication skills

Customer service skills

Educación

High school diploma or GED

Descripción del empleo

Cox Fleet is seeking a Customer Care Specialist II to join our Maintenance Shop Team in Houston. You will serve as a post-sales partner, conducting follow-up checks to ensure service quality and coordinating with fleet managers to schedule repairs and manage costs.

The role emphasizes proactive feedback collection, cross-team collaboration, and maintaining accurate invoices and maintenance records for multiple client accounts.