Client Success & Service Coordinator

Cox Automotive; Houston (TX); On-site; USD 25,000 - 37,000; Full time

Benefits offered by this job

Paid time off

7 holidays per year

Bereavement leave

Time off to vote

Jury duty leave

Military leave

Parental leave

Job summary

Cox Automotive's Cox Fleet division in Houston is hiring a Customer Care Specialist II to support our maintenance shop team and customers after service events. You will coordinate repairs, review costs, and ensure timely communication with fleets.

Ideal candidates have a high school diploma (or GED) with 3+ years in a related field, strong communication skills, and proficiency in Microsoft Office. This on-site role offers an hourly pay range and a comprehensive benefits package.

Qualifications

• High school diploma or GED; 3 years of related experience, or equivalent combination.
• Strong communication and customer service skills.
• Experience with Microsoft Office Suite.

Responsibilities

• Serve as a post-sales partner to customers, ensuring a seamless experience after service implementation.
• Conduct follow-up quality control check-ins through calls and meetings to ensure services meet expectations.
• Make outbound calls on behalf of coordinators to confirm work quality and technician performance.
• Proactively gather customer feedback, identify opportunities for additional work, and recommend service improvements.
• Support multiple client accounts, helping ensure a consistent and high-quality customer experience.
• Partner with internal teams to monitor performance, resolve issues, and drive continuous improvement.
• Create and maintain marketing collateral to share with clients, outlining services and highlighting market coordinators and technicians.
• Work closely with assigned customers to ensure equipment is scheduled and repaired in a timely manner.
• Manage repair costs through estimate review, audit, and approval processes with customers and fleet managers.
• Oversee coordination and follow-up of scheduled and unscheduled service events.
• Maintain audit processes to ensure accuracy of invoices and preventive maintenance forms.
• Process and approve repairs based on vendor recommendations and customer authorization.

Skills

Communication skills

Customer service

Multi-tasking

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

Cox Automotive's Cox Fleet division in Houston is hiring a Customer Care Specialist II to support our maintenance shop team and customers after service events. You will coordinate repairs, review costs, and ensure timely communication with fleets.

Ideal candidates have a high school diploma (or GED) with 3+ years in a related field, strong communication skills, and proficiency in Microsoft Office. This on-site role offers an hourly pay range and a comprehensive benefits package.