Fleet Care Specialist II: Customer Success & Support

Cox Automotive Inc.; Houston (TX); On-site; USD 25,000 - 37,000; Full time

Job summary

Cox Fleet is hiring a Customer Care Specialist II to support the Maintenance Shop Team in ensuring a seamless post-service experience for our clients. The role emphasizes post-sales follow-up, coordinating with technicians and fleet managers, and driving service improvements across multiple accounts.

Ideal candidates will have a high school diploma or GED with relevant experience, excellent communication, and proficiency in Microsoft Office.

Qualifications

• High school diploma or GED with 3 years of related experience, or an equivalent combination of education and experience.
• Strong communication and customer service skills.
• Experience using Microsoft Office Suite.
• Experience in a high-volume customer service role.

Responsibilities

• Serve as a post-sales partner to customers, ensuring a seamless experience after service implementation.
• Conduct follow-up quality control check-ins through calls and meetings to ensure services meet expectations.
• Make outbound calls on behalf of coordinators to confirm work quality and technician performance.
• Proactively gather customer feedback, identify opportunities for additional work, and recommend service improvements.
• Support multiple client accounts, helping ensure a consistent and high-quality customer experience.
• Partner with internal teams to monitor performance, resolve issues, and drive continuous improvement.
• Create and maintain marketing collateral to share with clients, outlining services and highlighting market coordinators and technicians.
• Work closely with assigned customers to ensure equipment is scheduled and repaired in a timely manner.
• Manage repair costs through estimate review, audit, and approval processes with customers and fleet managers.
• Oversee coordination and follow-up of scheduled and unscheduled service events.
• Maintain audit processes to ensure accuracy of invoices and preventive maintenance forms.
• Process and approve repairs based on vendor recommendations and customer authorization.

Skills

Customer service

Communication

Microsoft Office

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

Cox Fleet is hiring a Customer Care Specialist II to support the Maintenance Shop Team in ensuring a seamless post-service experience for our clients. The role emphasizes post-sales follow-up, coordinating with technicians and fleet managers, and driving service improvements across multiple accounts.

Ideal candidates will have a high school diploma or GED with relevant experience, excellent communication, and proficiency in Microsoft Office.