Fleet Services Experience Specialist

All-Fleet-Inc; Zion (IL); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive salary and benefits

Opportunities for career growth

Dynamic and supportive work environm.

On-the-job training and professional开发

Job summary

All-Fleet-Inc seeks a Customer Experience Specialist to manage customer service for our mobile repair team. You will coordinate with technicians, respond to inquiries via phone, email or chat, and keep clients informed on repair status.

The role requires stellar communication, problem solving, and CRM/MS Office proficiency in a fast-paced environment, with growth opportunities and on-the-job training. Join a dynamic team dedicated to reliable fleet services and excellent customer support for our

Qualifications

• Strong communication skills, both verbal and written.
• Proven problem-solving and decision-making abilities.
• Ability to thrive in a fast-paced environment and manage multiple tasks.
• Experience with CRM systems and MS Office is required or preferred.
• Knowledge of the trucking industry or experience in a mechanic shop is a plus.

Responsibilities

• Answer inbound customer service calls and respond to inquiries via email or chat.
• Coordinate and schedule repair and maintenance services for customers' fleets.
• Keep customers informed of the status of their repairs and maintenance services.
• Provide exceptional customer service at all times.
• Document service requests and maintain accurate records in our system.

Skills

Excellent communication

Problem solving

Ability to work under pressure

Education

High school diploma or equivalent; college degree preferred

Tools

Microsoft Office

CRM system

Job description

All-Fleet-Inc seeks a Customer Experience Specialist to manage customer service for our mobile repair team. You will coordinate with technicians, respond to inquiries via phone, email or chat, and keep clients informed on repair status.

The role requires stellar communication, problem solving, and CRM/MS Office proficiency in a fast-paced environment, with growth opportunities and on-the-job training. Join a dynamic team dedicated to reliable fleet services and excellent customer support for our