Remote Maintenance Representative

Insight Global; United States; On-site; USD 55,000 - 65,000; Full time

Job summary

Insight Global seeks a Fleet Service Representative to be the primary contact in a call center for coordinating vehicle maintenance and repairs, entering service requests into the Fleet Management System, and liaising with repair vendors. You will ensure timely service delivery, update records for tracking, verify warranties, and generate performance reports to support continuous improvement.

Strong data entry, communication, and vendor management skills are essential for success in this role.

Qualifications

• High school diploma or equivalent required; further education in business administration or related fields is a plus.
• Service writing experience is required.
• Strong data entry, organizational and customer service skills are essential.
• Familiarity with fleet maintenance processes and repair workflows is preferred.

Responsibilities

• Coordinate and manage maintenance and repairs with site managers and vendors.
• Compare repair times from different vendors.
• Ensure accurate data entry in the Fleet Management System (FMS).
• Verify warranties for repairs and parts.
• Assign repairs to preferred vendors with contractual agreements.
• Schedule services and confirm work completion with vendors.
• Update service records in the FMS for tracking and reporting.
• Resolve issues related to repair timelines, costs, and vendor performance.
• Adhere to policies and safety standards.
• Generate performance reports for continuous improvement.
• Foster relationships with site managers and vendors.
• Prioritize customer service and continuous improvement.
• Handle additional tasks as assigned.

Skills

Service Writing Experience

Vehicle maintenance knowledge

Customer service

Organizational skills

Critical thinking

Communication

Data entry

Fleet management systems

Education

High school diploma or equivalent

Business administration studies (plus)

Tools

Fleet Management System

Job description

Summary: The Fleet Service Representative will serve as the primary point of contact in a call center environment, supporting site managers by coordinating vehicle maintenance and/or repair needs. This role involves efficiently entering service requests into the Fleet Management System (FMS), liaising with repair vendors, and ensuring timely service delivery to maintain fleet availability and reliability.

• Coordinate and manage maintenance and repairs with site managers and vendors.
• Compare repair times from different vendors.
• Ensure accurate data entry in the Fleet Management System (FMS).
• Verify warranties for repairs and parts.
• Assign repairs to preferred vendors with contractual agreements.
• Schedule services and confirm work completion with vendors.
• Update service records in the FMS for tracking and reporting.
• Resolve issues related to repair timelines, costs, and vendor performance.
• Adhere to policies and safety standards.
• Generate performance reports for continuous improvement.
• Foster relationships with site managers and vendors.
• Prioritize customer service and continuous improvement.
• Handle additional tasks as assigned.

Minimum Qualifications

• Education: High school diploma or equivalent; additional education in business administration or related fields is a plus.
• Skills:
• Service Writing Experience
• Basic knowledge of vehicle maintenance and repair processes
• Customer service and organizational skills
• Critical thinking and problem-solving
• Communication and interpersonal skills
• Proficiency in data entry and fleet management systems

salary expectation is between 55,000 to 65,000 depending on experience, education, and skillset