In-Office Client Success Rep — Fleet Tech & Compliance

Bestpass by Fleetworthy; Madison (WI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Benefits package

Paid time off

In-office role

Job summary

Fleetworthy is seeking an in-office Customer Service/Support specialist to maintain client relationships, respond to inquiries, and ensure compliance readiness. You will use company systems and the Microsoft Office suite to resolve issues and guide clients toward efficient solutions.

The ideal candidate has a high school diploma with customer service experience, strong communication and collaboration skills, and the ability to multitask while respecting privacy and regulatory guidelines.

Qualifications

• High School diploma with one year of customer service experience preferred.
• Excellent customer service, communication (verbal and written), and collaboration skills.
• Ability to multitask and be comfortable working with varying personalities.

Responsibilities

• Responds in a timely manner to all communications from assigned clients.
• Maintains a positive and reliable relationship with their assigned clients.
• Addresses and resolves customer inquiries, problems and complaints regarding products and services.
• Utilizes the appropriate programs and tools to aid in client success and provides coaching as needed.
• Stays apprised of regulations and internal procedures to ensure accurate service.
• Maintains confidentiality on all personal data and follows privacy policies.
• Communicates and shares job knowledge to others and supports inter-departmental success.
• Performs other duties as assigned based on skill set.
• Maintains a consistent schedule/presence for clients and team activities.

Skills

Customer service

Communication

Collaboration

Multitasking

Professional demeanor

Education

High School diploma

Tools

Outlook 365

Word

Excel

Job description

Fleetworthy is seeking an in-office Customer Service/Support specialist to maintain client relationships, respond to inquiries, and ensure compliance readiness. You will use company systems and the Microsoft Office suite to resolve issues and guide clients toward efficient solutions.

The ideal candidate has a high school diploma with customer service experience, strong communication and collaboration skills, and the ability to multitask while respecting privacy and regulatory guidelines.