Customer Experience Specialist

All-Fleet-Inc; Zion (IL); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive salary and benefits

Opportunities for career growth

Dynamic and supportive work environm.

On-the-job training and professional开发

Job summary

All-Fleet-Inc seeks a Customer Experience Specialist to manage customer service for our mobile repair team. You will coordinate with technicians, respond to inquiries via phone, email or chat, and keep clients informed on repair status.

The role requires stellar communication, problem solving, and CRM/MS Office proficiency in a fast-paced environment, with growth opportunities and on-the-job training. Join a dynamic team dedicated to reliable fleet services and excellent customer support for our

Qualifications

• Strong communication skills, both verbal and written.
• Proven problem-solving and decision-making abilities.
• Ability to thrive in a fast-paced environment and manage multiple tasks.
• Experience with CRM systems and MS Office is required or preferred.
• Knowledge of the trucking industry or experience in a mechanic shop is a plus.

Responsibilities

• Answer inbound customer service calls and respond to inquiries via email or chat.
• Coordinate and schedule repair and maintenance services for customers' fleets.
• Keep customers informed of the status of their repairs and maintenance services.
• Provide exceptional customer service at all times.
• Document service requests and maintain accurate records in our system.

Skills

Excellent communication

Problem solving

Ability to work under pressure

Education

High school diploma or equivalent; college degree preferred

Tools

Microsoft Office

CRM system

Job description

We are a mobile truck and trailer repair company dedicated to providing high-quality repair and maintenance services to our customers. Our team of skilled technicians work around the clock to keep our customers' fleets running smoothly. We are now seeking highly motivated and customer-focused individuals to join our team as a Customer Experience Specialist.

As a Customer Experience Specialist, you will be responsible for managing all aspects of our customers' service needs. You will work closely with our team of technicians to ensure that our customers receive prompt and efficient service. Your primary responsibilities will include:

• Answering inbound customer service calls and responding to inquiries via email or chat
• Coordinating and scheduling repair and maintenance services for our customers' fleets
• Keeping customers informed of the status of their repairs and maintenance services
• Providing exceptional customer service at all times
• Documenting service requests and maintaining accurate records in our system

Qualifications:

• High school diploma or equivalent; college degree preferred
• 2+ years of experience in customer service in a related field
• Excellent communication skills, both verbal and written
• Strong problem-solving and decision-making skills
• Ability to work well under pressure in a fast-paced environment
• Proficiency in Microsoft Office and experience working with a CRM system
• Knowledge of the trucking industry and/or experience working in a mechanic shop is a plus

Benefits:

• Competitive salary and benefits package
• Opportunities for career growth and advancement
• Dynamic and supportive work environment
• On-the-job training and professional development opportunities