Fleet Service Advisor

Peoria Ford; Peoria (AZ); On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

Competitive pay

Excellent benefits

Career opportunities

Job summary

Peoria Ford is seeking an experienced Fleet Commercial Service Advisor to thrive in a fast-paced environment and deliver outstanding customer service. You will greet customers, obtain vehicle information, report symptoms clearly, and prepare cost estimates for labor and parts.

This role requires a proven service-advisor background, an energetic personality, integrity, and a desire for a long-term career with a growing organization. Excellent communication is essential.

Qualifications

• Proven record of achieving exceptional customer satisfaction.
• Past experience as a service advisor, assistant lane manager or service consultant.
• Very energetic personality and a desire for a long-term career.
• Personal and professional integrity; willingness to learn new programs.

Responsibilities

• Greet customers promptly.
• Obtain customer and vehicle information.
• Clearly report all vehicle symptoms as described by the customer.
• Determine and recommend maintenance based on age, mileage and history.
• Prepare a complete and accurate estimate of cost for labor and parts.
• Establish follow up time and monitor progress of each vehicle.
• Verify final invoice matches work performed on the repair order.
• Explain all completed work and charges to customers.

Skills

Customer service

Fleet experience

Service advisor

Energetic personality

Integrity

Computer skills

Job description

We're looking for an experienced Fleet Commercial Service Advisor who thrives in a fast-paced environment and is committed to delivering exceptional customer service.We provide the customers, support, and opportunity—you bring the experience, professionalism, and drive to succeed.If you're motivated, organized, customer-focused, and ready to be rewarded for your performance, we want to hear from you.

Competitive pay, excellent benefits, and outstanding career opportunities.

Benefits

Responsibilities

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend maintenance base on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

Qualifications

• Proven record of achieving exceptional customer satisfaction
• Past experience as a service advisor, assistant lane manager or service consultant
• Very energetic personality
• A desire for a long-term career with a growing organization
• Personal and professional integrity
• Computer skills and willingness to learn new programs

We are anequalopportunityemployer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.