Fleet Service Writer: Keep Repairs Moving, Clients Informed

1776 Companies; Chancellor (SD); On-site; USD 42,000 - 56,000; Full time

Job summary

1776 Companies is seeking a Service Writer to help keep our repair shop organized and efficient. You will act as the main conduit between customers, technicians, vendors, drivers, and management, coordinating repair work, parts, and fleet maintenance.

The role requires understanding of trucks, diesel equipment, and service operations, with emphasis on clear communication and accurate documentation from intake to billing.

Qualifications

• Experience in service writing, parts, automotive, diesel, fleet maintenance, equipment repair, or a related shop environment.
• Working knowledge of trucks, trailers, diesel equipment, automotive repair, or similar mechanical systems.
• Familiarity with service orders, repair processes, parts ordering, inventory tracking, and maintenance records.
• Ability to research and identify parts and communicate effectively with parts vendors and technicians.
• Strong customer service and communication skills with the ability to explain repair information clearly.
• Strong organizational skills and attention to detail when managing service orders, parts, and maintenance records.
• Ability to manage multiple repair needs and priorities while following jobs through to completion.

Responsibilities

• Serve as a primary point of contact for customers requesting maintenance, service, or repair work.
• Gather information about vehicle and equipment concerns, open service orders, and clearly communicate repair needs to technicians.
• Coordinate repair schedules and priorities while keeping customers informed about repair status, parts availability, and expected completion.
• Prepare service estimates and communicate changes in repair scope, pricing, or timelines as needed.
• Review completed service orders to ensure labor, parts, and other charges are accurately documented before jobs are closed and prepared for billing.
• Research, order, receive, and track parts while working with vendors on pricing, availability, delivery, returns, cores, warranty items, and credits.
• Maintain accurate parts inventory and ensure parts are assigned to the correct customer, repair order, truck, trailer, or equipment.
• Help coordinate preventive maintenance, repairs, and inspections for company trucks, trailers, and equipment.
• Track open fleet repairs and maintenance needs while communicating equipment availability to drivers, technicians, and management.
• Maintain organized service, parts, inventory, and fleet maintenance records while helping identify ways to reduce delays and improve shop efficiency.

Skills

Service writing

Customer service

Communication

Inventory tracking

Parts ordering

Fleet maintenance

Microsoft Office

Shop operations

Education

High school diploma or equivalent

Tools

Microsoft Office

Shop management software

Job description

1776 Companies is seeking a Service Writer to help keep our repair shop organized and efficient. You will act as the main conduit between customers, technicians, vendors, drivers, and management, coordinating repair work, parts, and fleet maintenance.

The role requires understanding of trucks, diesel equipment, and service operations, with emphasis on clear communication and accurate documentation from intake to billing.