Fleet Safety & Operations Specialist

Performance Food Group (New); Mount Pleasant (Westmoreland County); On-site; USD 42,000 - 52,000; Full time

Job summary

Performance Food Group in the United States seeks a Transportation Customer Service Representative to support fleet safety and efficiency, respond to inquiries, and escalate issues to the right departments.

You will manage toll programs, maintain the Fleet Inventory/Maintenance database, and analyze data to identify safety improvements that affect CSA ratings. Proficiency in Word and Excel is required; high school diploma or GED and 1–3 years in customer service are expected.

Qualifications

• High School Diploma/GED or Equivalent Experience.
• 1 - 3 Years in Customer Service or Call Center roles.
• Basic industry knowledge related to the field.

Responsibilities

• Respond to inquiries from customers and the public about fleet operations.
• Screen, assess, and escalate to appropriate departments for safety concerns.
• Maintain and analyze data to identify safety improvements affecting CSA ratings.
• Process fleet complaints, provide solutions and follow up for resolution.
• Manage Toll Transponder programs and reconcile invoices to prevent late fees.
• Administer Fleet Inventory/Maintenance database (RTA) and update assets.
• Prepare reporting based on identified KPIs and multitask to prioritize workload.
• Proficient use of Word and Excel; perform related duties as assigned.

Skills

Customer Service

Call Center

Industry knowledge

Education

High School Diploma/GED

Associates/2-year technical

Tools

Microsoft Word

Microsoft Excel

Job description

Performance Food Group in the United States seeks a Transportation Customer Service Representative to support fleet safety and efficiency, respond to inquiries, and escalate issues to the right departments.

You will manage toll programs, maintain the Fleet Inventory/Maintenance database, and analyze data to identify safety improvements that affect CSA ratings. Proficiency in Word and Excel is required; high school diploma or GED and 1–3 years in customer service are expected.