Fleet Coordinator

Core-Mark; Northern (KY); Hybrid; USD 35,000 - 52,000; Full time

Job summary

Performance Food Group is seeking a Transportation Customer Service Representative to ensure customer satisfaction by handling inquiries about fleet operations, safety, and CSA-related concerns.

You will intake fleet calls, screen and escalate issues, manage toll transponder programs, maintain the Fleet Inventory/Maintenance database, and produce KPI reports, with strong communication and multitasking skills.

Qualifications

• High School Diploma or GED required.
• 1–3 years in customer service or industry call center.
• Knowledge of industry basics helpful.

Responsibilities

• Respond to customer inquiries regarding fleet operations and safety; escalate to appropriate departments as needed.
• Intake and route fleet compliments/concerns; screen, assess and escalate within time limits.
• Process fleet complaints and provide timely solutions and follow-up with involved departments.

Skills

Customer service

Call center

Industry knowledge

Education

High School Diploma/GED

Job description

Company Description

Performance Foodservice, PFG's broadline distributor, maintains a unique relationship with a variety of local customers, including independent restaurants and hotels, healthcare facilities, schools, and quick-service eateries. A team of sales reps, chefs, consultants, and other experts builds close relationships with customers - providing advice on improving operations, menu development, product selection, and operational strategies. The Performance team delivers delicious food but also goes above and beyond to help independent restaurant owners achieve their dreams.

Job Description

The Transportation Customer Service Representative is responsible for ensuring satisfaction in responding to inquiries from customers and public on the safe operations of the PFG fleets, in addition to supporting the Fleet Team to meet company safety and efficiency goals. Responsible for the intake of Fleet calls of compliments or concerns; quickly screen, assess and escalation to the appropriate departments.

Maintain and analyze data by receiving and utilizing feedback to help identify opportunities for safety improvements that will directly impact the fleets' safe operation and CSA ratings.

Process fleet complaints, provide appropriate solutions and escalation flow within the time limits; follow up with perspective departments to ensure resolution.

Manage Toll Transponder programs across the fleets. Reconciliation of toll invoices to prevent late fees, non-payments and cancellations.

Administer of the Fleet Inventory/Maintenance database- RTA. Set up all users, upload/maintain data on power units, trailers, reefer units, etc. throughout asset lifecycle.

Strong knowledge of Fleet Safety and Risk Management: DOT regulations and CSA methodology. Strong problem solving skills, clear communication in a cross-functional setting, friendly/positive attitude, business acumen, strong active listening skills. Possess the ability to quickly assess needs and de-escalate complaints while escalating to appropriate departments to ensure resolution.

Prepare timely and accurate reporting based on identified KPIs.

Able to multi task and prioritize workload.

Microsoft Word and Excel Proficient.

Performs other related duties as assigned.

Qualifications

• High School Diploma/GED or Equivalent Experience
• 1 - 3 Years
• Customer Service, Industry related Call Center, Basic industry knowledge

Preferred qualifications

• Associates/2-year technical
• 3 - 5 Years
• Dispatch/Operations, Safety, Customer Service relative to industry.

EEO Statement

Performance Food Group and/or its subsidiaries (individually or collectively, the "Company") provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state and federal laws and regulations.

our EEO Policy; the "EEO is the Law" poster and supplement; and the Pay Transparency Policy Statement.