Fleet Coordinator

Performance Food Group (New); Northern (KY); Hybrid; USD 36,000 - 60,000; Full time

Job summary

Performance Food Group in Kentucky is seeking a Transportation Customer Service Representative to support fleet safety and efficiency. You will respond to inquiries, screen and escalate fleet calls, and help maintain CSA ratings.

Responsibilities include toll transponder management, keeping the RTA database up to date, analyzing data to spot safety improvements, preparing KPI reports, and coordinating across departments in a fast-paced environment.

Qualifications

• High School Diploma/GED or equivalent experience.
• 1-3 years of customer service or industry-related call center experience.
• Basic industry knowledge.

Responsibilities

• Respond to customer inquiries about fleet operations and safety.
• Screen, assess and escalate fleet calls to appropriate departments.
• Analyze feedback to identify opportunities for safety improvements.
• Process fleet complaints and ensure timely resolution.
• Manage Toll Transponder programs and reconcile invoices.
• Maintain Fleet Inventory/Maintenance database (RTA).
• Prepare timely KPI-based reporting.
• Multi-task and prioritize workload; proficient in Word/Excel.

Skills

Customer Service

Call Center

Industry knowledge

Education

High School Diploma/GED or Equivalent Experience

Associates/2-year technical

Tools

Microsoft Word

Microsoft Excel

Job description

Company Description:

Performance Foodservice, PFG's broadline distributor, maintains a unique relationship with a variety of local customers, including independent restaurants and hotels, healthcare facilities, schools, and quick-service eateries. A team of sales reps, chefs, consultants, and other experts builds close relationships with customers - providing advice on improving operations, menu development, product selection, and operational strategies. The Performance team delivers delicious food but also goes above and beyond to help independent restaurant owners achieve their dreams.

Job Description:

The Transportation Customer Service Representative is responsible for ensuring satisfaction in responding to inquiries from customers and public on the safe operations of the PFG fleets, in addition to supporting the Fleet Team to meet company safety and efficiency goals. Responsible for the intake of Fleet calls of compliments or concerns; quickly screen, assess and elevate to the appropriate departments. Maintain and analyze data by receiving and utilizing feedback to help identify opportunities for safety improvements that will directly impact the fleets' safe operation and CSA ratings.

Process fleet complaints, provide appropriate solutions and escalation flow within the time limits; follow up with perspective departments to ensure resolution.

Manage Toll Transponder programs across the fleets. Reconciliation of toll invoices to prevent late fees, non-payments and cancellations.

Administer of the Fleet Inventory/Maintenance database- RTA. Set up all users, upload/maintain data on power units, trailers, reefer units, etc. throughout asset lifecycle.

Strong knowledge of Fleet Safety and Risk Management: DOT regulations and CSA methodology. Strong problem solving skills, clear communication in a cross-functional setting, friendly/positive attitude, business acumen, strong active listening skills. Possess the ability to quickly assess needs and de-escalate complaints while escalating to appropriate departments to ensure resolution.

Prepare timely and accurate reporting based on identified KPIs.

Able to multi task and prioritize workload.

Microsoft Word and Excel Proficient.

Performs other related duties as assigned.

Qualifications:

High School Diploma/GED or Equivalent Experience

1 - 3 Years

Customer Service, Industry related Call Center, Basic industry knowledge

Preferred qualifications:

Associates/2-year technical

3 - 5 Years

Dispatch/Operations, Safety, Customer Service relative to industry.

EEO Statement:

Performance Food Group and/or its subsidiaries (individually or collectively, the "Company") provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state and federal laws and regulations.