Fleet Operations Supervisor & Dispatch Lead

Jobtailor; Upper Marlboro (MD); On-site; USD 65,000 - 85,000; Full time

Job summary

AAA Club Alliance seeks a Fleet Supervisor to manage day-to-day fleet operations, lead Roadside Assistance Club Fleet drivers, dispatch, and administrative staff, and ensure staffing, performance, and sales goals are met. You will resolve member and customer concerns while upholding AAA quality standards.

Responsibilities include coaching staff, maintaining maintenance schedules, and coordinating with Dispatch and Training on daily decisions, with emphasis on safety and regulatory compliance.

Qualifications

• Associate degree or equivalent required.
• 5+ years’ work experience in automotive/dispatch or related high-volume customer service/sales role.
• 1+ years’ leadership or supervisory experience.
• Nationally recognized towing certification program such as IITR.
• Battery, Battery Warranty, Battery Sales and On-the-Go training as per AAA standards.

Responsibilities

• Manage day-to-day fleet operations with Fleet Manager and Supervisors.
• Lead drivers, dispatch, and staff; ensure staffing, performance, and sales goals are met.
• Investigate and resolve member/customer concerns per AAA quality standards.
• Deliver customer service to AAA members and RAP customers.
• Oversee fleet staff schedules, coaching, and performance appraisals.
• Coordinate with RA Dispatch and Training on daily decisions.
• Ensure fleet vehicles are safely maintained and maintenance schedules followed.
• Ensure compliance with regulations and company policies.

Skills

Fleet Management

Performance Appraisal Writing

Resource Utilization Analysis

Emergency Services Coordination

Automotive Maintenance Scheduling

Education

Associate degree in business/organizational management or related field

Tools

RA Call Receiving and Dispatching System

Job description

AAA Club Alliance seeks a Fleet Supervisor to manage day-to-day fleet operations, lead Roadside Assistance Club Fleet drivers, dispatch, and administrative staff, and ensure staffing, performance, and sales goals are met. You will resolve member and customer concerns while upholding AAA quality standards.

Responsibilities include coaching staff, maintaining maintenance schedules, and coordinating with Dispatch and Training on daily decisions, with emphasis on safety and regulatory compliance.