AAA Fleet Manager

AAA Mid-Atlantic; Town of Springfield (WI); On-site; USD 79,000 - 116,000; Full time

Benefits offered by this job

Health & Life Insurance

PTO: 3+ weeks per year

401(k) with company match up to 7%

Tuition reimbursement up to $5,250/yr

Paid holidays

AAA membership

Job summary

AAA Springfield Fleet is seeking an experienced Fleet Manager to lead Roadside Assistance Club Fleet Operations, ensuring peak member satisfaction and efficient use of resources 24/7, including holidays and emergencies.

The role requires a Bachelor’s degree or equivalent with 5–7 years in a customer service environment, plus 2–4 years in a management capacity and relevant certifications. Competitive benefits accompany the position.

Qualifications

• Bachelor’s Degree or equivalent; 5–7 years in a high‑volume, customer service environment; 2–4 years in a manager role.
• IITR or TRAA light/medium duty towing certification (or completed within 1 year).
• Roadside Problem Solving Technician training; Battery Technician Course completed within 1 year.

Responsibilities

• Deliver best member satisfaction metrics for the Club at a competitive cost.
• Analyze regional trends and define strategy with visionary solutions.
• Direct reporting to 1–5 Supervisors and up to 55 front-line staff and vehicles.
• Make decisions and implement strategies to improve fleet performance independently.
• Manage service delivery vs. operations cost to maintain high service levels.

Skills

Leadership

On-call readiness

Customer service orientation

Budget awareness

Education

Bachelor’s Degree or equivalent

IITR/TRA A certification

Roadside Problem Solving Technician training

Battery Technicians Course

Tools

Automotive computer equipment

Job description

The AAA Springfield Fleet is seeking an experienced Fleet Manager!

This position is responsible for the leadership, effective planning, and managing the overall performance of the assigned Roadside Assistance Club Fleet Operations with primary focus on consistent exceptional Member satisfaction results. This position is also accountable and responsible for ensuring the maximum safe and efficient utilization of all assigned club associates and resources on a 7 day a week basis including all recognized holidays and during weather events and emergencies. AAA offers a competitive compensation package, a generous PTO plan, and outstanding health insurance benefits!

Fleet Address: 7701 Southern Drive, Springfield, VA 22150

We offer our Managers:

• The starting base compensation for this position is$79,775 to $116,217.20. *The base pay range shown is a guideline for compensation and ultimate salary offered will be based on factors such as applicant experience and geographic location.*
• Over 3 weeks of Paid Time Off may be accrued during the first year of employment.
• 8 Paid Holidays.
• 401(k) plan with company match up to 7%
• Health & Life Insurance.
• Tuition reimbursement up to $5250/year and professional certifications.
• Complimentary AAA membership (inclusive of product & service discounts).

The primary duties of the Roadside Assistance Club Fleet Manager are to:

• Continually deliver the best member satisfaction performance metrics in the Club at a highly competitive cost.
• Evaluate trends in the region and define a strategy to integrate visionary solutions to positively influence the enterprise. Accountable and responsible for ensuring the maximum safe and efficient utilization of all assigned club associates and resources on a 24 hour a day, 7 day a week basis including all recognized holidays and during weather events and emergencies.
• Direct reporting levels to include but not limited to 1-5 Supervisors, up to 55 front line staff and club owned vehicles. Any variance from this guideline is at the discretion of the Managing Director.
• Working independently and with no direct supervision, the Club Fleet Roadside Assistance Manager has the authority to make decisions and implement strategies to positively influence the performance of his / her assigned fleet.
• Manage the complexity of the competing goals of exceptional service delivery and cost of operations to provide that exceptional service level consistently.
• Provide and demonstrates leadership in the area of personnel to include recruitment and retention, associate development and coaching, training and motivation, evaluation, effective communication and performance management.
• Develop annual budgets for departments and on a continuous basis, analyzes budget and technical reports; interprets and evaluates staff reports. Oversee the accounts payable and receivable functions in accordance with company and business line guidelines.

Minimum Qualifications:

• Must possess a strong managerial and technical background at a level normally acquired through the completion of a Bachelor’s Degree or equivalent, and 5-7 years of experience in a high-volume, customer service environment, with at least 2-4 years in a Manager role or demonstrated equivalent skill.
• Required satisfactory completion of nationally recognized towing certification program such as the International Institute of Towing and Recovery (IITR) or Towing and Recovery Association of America (TRAA) light and/or medium duty courses (may be completed within one (1) year of appointment to position). Required satisfactory completion of nationally recognized/ certified Roadside Problem Solving Technician training. (May be completed within one (1) year of appointment to position). Required satisfactory completion of nationally recognized / certified Battery Technicians Course. (may be completed within one (1) year of appointment to position).
• Ability to possess and maintain a valid Driver’s License, supplemented by a satisfactory driving record and the ability to operate passenger vehicles and light and medium-duty trucks with automatic and manual transmissions.
• Advanced knowledge and ability to work with automotive computer equipment, mobile technology, telecommunications and software applications.
• This position is considered Emergency Personnel (incumbent in this position is on call as needed, reporting to work during inclement weather and other types of emergencies).
• This position is "on call" on a 24/7 basis and requires working beyond normal business hours as necessitated by weather or business conditions.

Full time Associates are offered a comprehensive benefits package that includes:

• Medical, Dental, and Vision plan options
• Up to 2 weeks Paid parental leave
• 401k plan with company match up to 7%
• 2+ weeks of PTO within your first year
• Paid company holidays
• Company provided volunteer opportunities + 1 volunteer day per year
• Free AAA Membership
• Continual learning reimbursement up to $5,250 per year
• And MORE! Check out our Benefits Page for more information

ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply. It is ACA’s policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA’s operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.

Job Category:

Fleet