2nd Shift Fleet Supervisor: Driver Coaching & Ops

AAA Club Alliance; Upper Marlboro (MD); On-site; USD 59,000 - 83,000; Full time

Benefits offered by this job

Free AAA Membership

Tuition Reimbursement

Paid Time Off

8 Paid Holidays

401(k) plan

Job summary

AAA Club Alliance is seeking an experienced Fleet Supervisor for 2nd shift in Upper Marlboro, MD. You will lead RA Club Fleet drivers and dispatch staff, ensuring efficient operation and strong member service while partnering with the Fleet Manager.

The role requires leadership, a track record in automotive/dispatch environments, and a valid driver’s license. Expect performance-driven duties, safety compliance, and opportunities for growth within a national service organization.

Qualifications

• Associate degree in business/management or related field or equivalent
• 5+ years in automotive/dispatch or related high-volume service
• 1+ years supervisory experience
• Satisfactory completion of IITR and Battery-related training classes per AAA standards
• Valid State Driver’s License
• Able to pass pre- and post-employment screenings
• Able to operate vehicles with automatic and manual transmissions
• Maintain all state/local licensing requirements

Responsibilities

• Oversee day-to-day fleet operations on 2nd shift with Fleet Manager and Supervisors
• Provide leadership to RA Club Fleet drivers, dispatch, and staff; ensure staffing levels, performance, and sales goals
• Deliver high-quality customer service to AAA members and RAP customers
• Monitor RA call receiving/dispatching systems and ensure service goals are met
• Supervise Club Fleet staff, conduct performance appraisals and coaching
• Coordinate with RA Dispatch and Training to align with division objectives
• Ensure fleet vehicles are safe and properly maintained
• Investigate incidents and accidents; support risk management and safety procedures
• Oversee accounts payable/receivable and budgeting activities related to fleet

Skills

Leadership experience

Customer service

Team coaching

Staff scheduling

Dispatch/operations

Education

Associate degree in business/management or related field

5+ years automotive/dispatch or related experience

Tools

IITR Certification

Job description

AAA Club Alliance is seeking an experienced Fleet Supervisor for 2nd shift in Upper Marlboro, MD. You will lead RA Club Fleet drivers and dispatch staff, ensuring efficient operation and strong member service while partnering with the Fleet Manager.

The role requires leadership, a track record in automotive/dispatch environments, and a valid driver’s license. Expect performance-driven duties, safety compliance, and opportunities for growth within a national service organization.